Complaint about lost luggage

About this service

If you lost your luggage during a flight, you can use this letter to complain and seek compensation from either an airline or a tour operator. You must wait at least 21 days after completing a Property Irregularity Report (PIR) before sending this letter. If you send your letter before this time, your luggage will be considered as 'delayed' and not lost. Note that a PIR itself can't be used to claim compensation. This document is suitable for use in the United Kingdom.
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    • 1 Your document reviewed by our solicitors within 3 working days
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Prefer to call us for advice or prepare a document by phone? 0800 612 3556

Most documents take about 15 - 45 minutes

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  1. 1 Fill in a questionnaire online Answer the straightforward questions at your convenience
  2. 2 Submit to our solicitors Our solicitors will advise you and approve your document
  3. 3 Print and sign your document Once approved, simply print and sign your document

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