Data, cookies & privacy policy

How your information will be collected and used

Data, cookies & privacy policy

IMPORTANT

We promise that, unless you have agreed that we may contact you for other purposes, we shall only contact you in connection with the service and to inform you of important legal changes that could affect you.

If you have purchased a Document Preparation Service which includes Legal Document Assistance, we will also provide your personal information to the law firm conducting the service.

You can of course unsubscribe anytime but doing so may impair our ability to provide you with service updates and information about related services which may affect your legal matter.

To see how we use your information and how to unsubscribe, please read below.

This service is provided by Epoq Legal Ltd ("ELL", "we" or "us") (Company number 03707955), whose registered office is at Middlesex House, 29-45 High Street, Edgware, Middlesex, HA8 7UU.

General

ELL is committed to ensuring that your privacy is protected. This policy explains how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

How your information will be collected and used

When you register for this service we need to know various details about you and/or your business. We may check some of the information that you provide to us against third party databases to confirm that it is accurate. Any calls that you make to our customer team or to other providers involved in the delivery of the service may be recorded and monitored for the purposes of compliance, business management, quality control, training standards and security.

We (or other companies in the Group to which we belong) will hold and process your personal information on our systems for the purposes of operating this service, administration, monitoring, statistical analysis, performance measurement, business development and marketing.

We may from time to time aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our service.

We will only contact you in connection with the service or to tell you about related services that we think may interest you. If you do not wish to receive these communications, please send an email message to support@mylawyer.co.uk. However, please note that it may impair our ability to provide you with service updates and other important information.

Because of the nature of the internet and our international operations, we may process data in relation to this service in facilities which may from time to time be located outside of the European Economic Area. Any such facilities will at all times be protected by the same data protection standards as are required within the European Economic Area.

We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

These cookies cannot be used to identify you personally and are used to improve services for you through:

  • Letting you navigate between pages efficiently
  • Enabling a service to recognise your computer so you don't have to give the same information during one task
  • Recognising that you have already given a username and password so you don't need to enter it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

You can learn more about cookies from AllAboutCookies.org or www.youronlinechoices.eu.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact support@mylawyer.co.uk.

Performance cookies

Google Analytics sets cookies (__utma, __utmb, __utmc, __utmz, _ga, _gat) to help us accurately monitor the number of unique visitors to various parts of our website and the volumes of usage. Data is only used in aggregate.

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

To provide website visitors with more choice on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (analytics.js) to indicate that information about the website visit should not be sent to Google Analytics.

If you want to opt out, download and install the add-on for your current web browser. The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

Add This uses cookies (_csoot, _csuid) to give unique identifiers to each device to determine usage statistics for visitors sharing pages via the "Share" function on this website. Data is only used in aggregate. For further information, please refer to their support page.

Optimizely uses cookies for A/B testing purposes to uniquely identify users and track their actions while browsing our website. A/B testing involves testing several different versions of a web page with live traffic and then measuring the effect each version has. Optimizely sets a number of cookies, each storing a different set of data: optimizelyEndUserId, optimizelyBuckets, optimizelyCustomEvents, optimizelyRedirect, external_{{ProjectId}}_end_user_id, external_{{ProjectId}}_bucket_map. For further information, please refer to their FAQ page.

Functionality cookies

SnapEngage uses cookies (SnapABugRef, SnapABugVisit, SnapABugHistory) to give unique identifiers given to each device and some important session information to allow us to provide online help. For further information, please refer to their FAQ page.

By using this website and/or by subscribing for the MyLawyer Business Plan Service and/or by registering for a user account, you agree that we can place these types of cookies on your device.

How we protect your information

The security of your personal information is very important to us. All personal information that you supply to us either in respect of yourself or other individuals in connection with the service will be treated in confidence by us and will be held by us for the purpose of providing and administering our products and services. This may involve the collection and processing of sensitive data (as defined in the Data Protection Act 1998) and if you register for the service you will be giving your consent to such information being processed by us and other providers involved in the provision of this service.

It may be necessary to pass your personal and sensitive data to other companies for processing on our behalf. Some of these companies may be based outside Europe in countries which may not have the laws to protect your personal data, but in all cases we will ensure that such companies meet the standards of data protection existing within the European Economic Area and specifically that the data is kept securely and only used for the purposes for which it was provided.

The internet is not a secure medium. However, we take security issues very seriously and abide by strict internal standards. Some of the relevant security procedures are described in this policy.

We capture certain information such as your name, postal address, email address, telephone number and your credit/debit card number and expiry date (where applicable) or bank account details (where applicable) over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. We do not send full credit/debit card details (where applicable) back to your screen, for fear of these being overlooked or compromised.

We have installed a mechanism which ensures that there is an encrypted private connection between you and us, commonly referred to as SSL, that uses digital server identities to help assure you that the website you access is the MyLawyer.co.uk website. This is done using a service run by DigiCert Inc., a well-known certification system technology provider. When you access certain pages which involve the transmission of confidential information over the internet, your browser will be provided with an electronic certificate confirming that you have accessed our site and these communications between you and us will be encrypted. In addition, similar communications with banks, credit providers and suppliers will be encrypted. You are recommended to use the facilities of your browser to confirm which pages are secured in this way.

Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are in a secure location that can only be accessed by authorised personnel.

We also aim to keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

Please ensure that you keep your password confidential and remember to log out when not using the site to prevent unauthorised access.

Fraud prevention, detection and claims history

In order to prevent and detect fraud we may at any time:

  • Share information about you with other organisations and public bodies including the police;
  • Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search these agencies and databases to:

    • Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
    • Trace debtors or beneficiaries, recover debt, prevent fraud and manage your accounts or insurance policies;
    • Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
    • Undertake credit searches and additional fraud searches.

If you would like to receive details of those fraud agencies and databases from whom we obtain, and with whom we record, information about you, please contact us at support@mylawyer.co.uk. You have a legal right to these details.

Updating your details

If any of the information that you have provided to us changes, for example, if you change your email address, name or payment details (where applicable), please contact us by sending an email to support@mylawyer.co.uk.

Inaccurate data

If you believe that we are holding inaccurate information about you, please contact support@mylawyer.co.uk and we will be happy to correct any errors.

Your consent

By submitting your information and by accepting the data protection terms, you consent to the use of your personal information as set out in this privacy policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it. Continued use of the service will signify that you agree to any such changes.

How to contact us

We welcome your views about our privacy policy. If you would like to contact us with any queries or comments please send an email to support@mylawyer.co.uk.