When you buy goods, services or digital content without face-to-face contact with a business, this is known as 'distance selling'.
In the UK, consumers have the right to cancel a contract during a 'cooling-off period', when buying goods or services from businesses in this way.
The right to cancel distance selling contracts is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (referred to in this law guide as the 'distance selling regulations'). They include sales made:
This law guide will cover the following:
Before you buy from a business and enter into a binding contract with them, you must be given certain information in a clear and unambiguous way. See thisto make sure you're receiving the correct information.
Goods must be delivered within 30 days of the day after the contract was made. See thisto find out about your rights if the contract isn't performed the way that is expected.
If you want to cancel a distance selling contract, you usually have an unconditional right to do so. But it's only unconditional for a certain period of time. Read thisto learn about cancellation periods.
See thisto find out how you can cancel a distance selling contract.
These regulations don't apply to all distance selling contracts. Read thisto find out what the exceptions are.