A quick registration (email address and password) will enable you to start creating a document; however, you will not be able to purchase and complete (view fully and print) creating your document without supplying the extra details that are required for a full registration.
Absolutely. Just click on Contact us.
Most online legal services provide you with an "off-the-shelf" legal document that will be relatively inflexible to your particular circumstances. MyLawyer will provide you with legal documents tailored to your specific circumstances.
Our service is driven by our groundbreaking technology, Rapidocs®, which guides you through the whole process of giving us the information we need to create your document. No technical hurdles, no legal jargon - just straightforward questions with beautifully presented, clear explanations.
It depends on the service you have bought, but not usually. When you purchase a document from MyLawyer, you are buying a service that consists of the creation of a single instance of that document together with a review and amendment of that document by a legal professional. This is a single transaction, and although with some purchases - packs and subscriptions - you may be able to send multiple versions of a document for legal review, in most instances this will not be the case.
This will be made perfectly clear before you make a purchase.
Just select the Contact us link that appears on most pages of the website.
There are several ways to search for services on the website:
Our legal content team are continually developing new and improved services. If a document you require is not available, please email our support team who will advise if there is an alternative that is suitable for you, or if there are plans to release an appropriate service in the near future.
Your documents are created with the help of our intelligent document automation technology, which asks you a series of easy-to-answer questions that tailor themselves to your circumstances. Each question is accompanied with explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information is available in the accompanying comprehensive user notes.
Your document may then either be created for you instantly, or your answers can be submitted to a law firm who will complete your document and return it to you for review.
You can use 'Try before you buy' if you want to try out a document before committing any money. Alternatively, if you have already purchased the document, just select the My templates folder in the 'My Services' area of the website, then select the Start document button. The information you enter will be stored securely online, allowing you to access and complete the questionnaire at any time. Documents are stored in appropriate folders for easy management and retrieval.
A VAT invoice is sent out by email for every document or pack purchased. If you have purchased a subscription, then in order to obtain a VAT invoice, simply visit the My Account section of the website where you will be able to print off VAT invoices.
Our complaints procedure is available on request.
Unfortunately the legal team are unable to receive documents for review that have not been completed and returned for checking in Rapidocs® (*.rap) format. Exchanging information in this format is key to being able to offer you affordable, high quality legal services online. If you wish to have our legal team advise on a matter at an hourly rate, then use Find Me A Lawyer link.
In order to send a document you are creating using Rapidocs® to our legal team, select 'Send for review' from the website.
The minimum browser requirements for creating documents on the website are Internet Explorer version 6.0 and above or Mozilla Firefox version 2.0 and above.
If this happens, call our technical support helpline.
When logged in, click on the 'My services' link, followed by 'My documents'.
From this screen you are able to see any documents you have previously tried but not yet purchased. They will be stored in the 'Free trials' folder.
After clicking on a document you have the ability to purchase it, after which it will automatically be moved to your 'In progress' folder.
Click on the 'My services' link when logged in. Here you can track the progress of any service, whether it's not yet started, in progress or complete.
If you have purchased one of our services, you can generally create a copy of a document from the 'My documents' section of the website - see the document options. However, most services on the MyLawyer site are sold with an accompanying legal review, so in these instances you will not be able to create further copies. You will only ever be able to submit further copies for legal review if the product you have purchased includes this option.
You will receive an email advising you that your document is complete. The email will either have an attachment with the finished document, or a link to the website to collect the document from the 'My services' section.
Once you have logged into the website, visit the 'My documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. After expanding the document options select 'print preview'. This will open the document as a PDF file from which you can directly print a copy.
Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions your document is tailored to your circumstances.
Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information is available in the accompanying, comprehensive user notes.
Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.
If you have a red asterisk next to a questions group, this shows that you have missed a question.
It could be possible that this was intentional. However, you should double-click on the question group to view the incomplete question and make sure that this omission was intentional.
We accept all major debit and credit cards, and payment is made via our secure payment server.
Please go to Contact us, and either telephone, email or write to us.
If you are entitled to a refund, the appropriate funds will be transferred back to the credit/debit card used for the original payment.
Yes, if your chosen service features law firm review, MyLawyer will then pay part of your fee to the law firm (you will be told exactly how much before you confirm your order). There are no hidden costs or charges.
Yes. Every document produced through MyLawyer is subject to a legal review by our in-house solicitors. If your matter is more complex and further face-to-face interaction with us is required, your lawyer will get in touch with you.
No. MyLawyer is a national network, and we will recommend a law firm to you selected by a combination of their legal specialisation and location. Even if that firm is not located particularly close to where you live, most services can easily be completed using email and telephone.
The MyLawyer system will automatically recommend a law firm for you, based on a combination of their legal specialisation and location. You are free to choose a different law firm if you wish, but you cannot change firms once you have made your selection and they have commenced work.
You are free to choose a different law firm if you wish before you have sent a service to them to review, but you cannot change firms once you have made your selection and they have commenced work.
The most likely situation is that they have a conflict of interest. This means that they are already representing another party in the same matter, and law firms are legally unable to act on behalf of both parties.
The law firm assigned to your case has been selected for a variety of reasons, including their areas of specialisation. If you have been assigned different law firms for different cases, this is most likely because their respective areas of specialisation suit your requirements best.
Your assigned solicitor will advise you if this is the case, and arrange to engage with you by telephone or face-to-face, to make sure your matter is dealt with in the most appropriate manner. They will provide you with a quote for any additional services they provide.
Some services are restricted to advice only by email; others may include telephone advice. Please refer to the Contact us section of the website, and to any emails you might have received when you purchased the service - most notably the Terms and Conditions of service.
Handling your legal matter through MyLawyer.co.uk is more convenient and will save you money. Furthermore, the process is far more transparent, with fixed fee prices and is available whenever it suits you, 24 hours a day, 7 days a week. Finally, you have the right to a money back guarantee if the service does not satisfy your requirements.
Yes. Click on Find Me A Lawyer and tell us a bit about your case. We will then advise if we can help with your issue, and will contact you to discuss the details, including how much we would charge you.
Whilst we advertise all our services as fixed price, there is only so much lawyer time that we can provide in any one service. If you require a document that requires more bespoke drafting than we envisaged for the fixed price, you will be quoted a fixed fee or hourly rate to have the document completed to your exact requirements. Alternatively, your solicitor may advise you how far we can go to meet your requirements within the fixed price you have already paid.
If you require a document that requires more bespoke drafting that we envisaged for the fixed price, you will be quoted a fixed fee or hourly rate to have the document completed to your exact requirements.
If you have purchased a document on MyLawyer, it comes with a money back guarantee. If you are not happy with the document you have purchased, you may write to us for a refund within 14 days of the date you purchased it, providing the document has not been finally approved by a lawyer.
