Request compensation for damage caused by faulty goods

About this service

You can use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible or uneconomical, the cost of replacing it.

Depending on the circumstances, the letter will also ask for a refund, repair or replacement of the faulty item.

This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only if you bought it after 1 October 2015.

This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
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    • 1 Your document reviewed by our solicitors within 3 working days
    • 2 Access to our solicitors for advice over the phone
    • 3 Helpful explanations and guidance throughout
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    • 5 Secure online document storage, tracking and print facility
Prefer to call us for advice or prepare a document by phone? 0800 612 3556

Most documents take about 15 - 45 minutes

You can try the service out beforehand, and can save your progress at any time and come back to the document later.

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Your document will be reviewed by our legal experts, and you can call us at any time

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How MyLawyer works

  1. 1 Fill in a questionnaire online Answer the straightforward questions at your convenience
  2. 2 Submit to our solicitors Our solicitors will advise you and approve your document
  3. 3 Print and sign your document Once approved, simply print and sign your document

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Liz W, London