You'll have a right to cancel a distance selling contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (which are referred to here as the 'distance selling regulations'). (This won't be the case if it's).
If you have the right to cancel a distance selling contract, you must tell the seller if you want to cancel the contract or withdraw your offer to buy the goods or services. You don't need to give a reason for doing so unless the cancellation period expires. Seefor more information.
You can withdraw your offer at any time before goods are sent to you or before the service has begun.
The law doesn't specify how you should tell the seller that you wish to withdraw from the contract. So, you should either contact the seller or check the terms and conditions of their website to confirm how this should be done.
The seller must give you a cancellation form, but you don't have to use it. If you don't, you must ensure that you make it clear to the seller that you want to cancel the contract.
If the seller's cancellation form can be completed on its website and you use it, the seller must send you an acknowledgment that they've received your request to cancel.
Whatever method you use, you must make sure you do so within the cancellation period. The contract will then be cancelled once you send your request to cancel.
If there is a dispute, you'll have to prove that you sent your notification within the cancellation period.
Once you withdraw from or cancel the contract, you and the seller are no longer bound by it.
The seller must refund everything you paid for the goods or services, including any postage or delivery charges you paid.
However, the seller won't need to refund everything you paid for if any of the following apply:
The seller can only charge you for the cost of returning the goods if:
You won't have to pay for the cost of returning the goods if they're faulty or don't comply with the contract for some other reason. In addition, if the seller has agreed to collect the goods, you won't have to pay for it unless you agree to it.
The seller must not impose any fee for reimbursing you (such as 'admin fees'). The seller must also reimburse you using the same payment method you used to pay, unless you agreed to use another form of repayment.
If you return the goods to the seller
If you return the goods to the seller, they must reimburse you. This must be done by the end of 14 calendar days, starting on:
For example, if you gave the seller evidence that the goods were sent on 1 May, they must reimburse you by the end of 15 May.
If the seller collects the goods from you
If the seller collects the goods from you, they must reimburse you. You must be reimbursed by the end of 14 calendar days starting on the day after you told them that you wanted to withdraw or cancel the contract.
The seller must reimburse you by the end of 14 calendar days starting on the day after you told them you wanted to withdraw or cancel the contract.
If you have to return the goods, you must return them to:
You must send or handover the goods no later than 14 calendar days starting from the day after you told the seller that you want to cancel the contract.