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The MyLawyer website ("the Website") is provided by Epoq Legal Limited ("ELL"), company number 3707955, whose registered office is at Middlesex House, 29-45 High Street, Edgware, Middlesex, HA8 7UU.
Reference to "our", "us" and "we" on the Website is a reference to ELL and a reference to "our Solicitors" is to the law firm, MyLawyer Solicitors LLP. MyLawyer Solicitors LLP is a limited liability partnership registered in England and Wales under number OC376661 with registered office at Middlesex House, 29-45 High Street, Edgware, Middlesex, HA8 7UU. Our Solicitors are authorised and regulated by the Solicitors Regulation Authority. Their SRA number is 569955.
Reference to a "Service Provider" is a reference to an organisation providing a Member or User Service. The Service Provider in relation to each Member or User Service is identified in the Conditions.
A reference to the "chosen jurisdiction" is a reference to the jurisdiction chosen by you during the document selection process.
By using the Website, you indicate that you accept the Conditions and that you agree to abide by them. If you do not agree to the Conditions, please refrain from using the Website.
The Conditions (and all communications) are in English and governed by, and will be construed in accordance with, English Law, and the English courts shall have jurisdiction in any legal proceedings. We retain the right to bring proceedings against you for breach of the Conditions in your country of residence or any other relevant country.
The Website is for use in relation to legal issues arising in the chosen jurisdiction.
The content of the Website is provided for information only, and does not constitute advice or a recommendation to you that the products and services advertised on the Website are suitable for you in your personal circumstances.
Reasonable efforts will be made to keep the Website available for use; however access is not guaranteed to be available all the time. We will not be liable for any periodic unavailability of the Website.
Due to the nature of the internet and the possibility of third-party interference, the Website is not guaranteed to be free of all viruses and technical defects of any description. You acknowledge that you are responsible for making back-up copies of your data and taking appropriate precautions to protect your computer systems against technical defects, viruses or computer misuse. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
If there are links from the Website to other websites operated by third parties, we do not guarantee you will be able to access the other website via any link on the Website. We do not guarantee the content or accuracy of any third party's website, nor do we accept any responsibility for your use of that website.
You may not establish a link to the Website from any other website without our prior written consent.
We reserve the right to withdraw or amend the services we provide on the Website without notice. From time to time, we may restrict access to some parts, or all, of the Website.
We aim to update the Website regularly and may change the content at any time. Any of the material on the Website may be out of date at any given time and we are under no obligation to update such material.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. You must not use the Website in any way that breaches any applicable local, national or international law or regulation, or which is in any way unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You must not use the Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.
The information contained in the Law Guide is for guidance and information only and is not to be construed as advice.
Although every effort is made to ensure that the Law Guide is accurate and reflects the law at the time of use, it may or may not reflect current events or changes in the law. Before you act or rely on the Law Guide, you should take advice. We disclaim all liability for actions taken or not taken based on the Law Guide.
The MyLawyer Business Law Plan service is an annual subscription-based membership and is for use by companies, firms and sole traders that are based in and operate in the United Kingdom.
The subscription fee ("Fee") is payable annually or in monthly instalments. If you select the monthly payment option when you subscribe, it will amount to a 12-month obligation to make such monthly payments. The current Fee is detailed on the "Subscribe now" page of the Website. In subscribing to the MyLawyer Business Law Plan, you agree to pay the Fee at the rate applicable from time to time.
The Fee may be paid by credit card, debit card or direct debit. In providing us with card details, you warrant to us that you are an authorised user of the relevant card. By submitting bank account details, you warrant to us that you are an authorised signatory of that account.
Only when you have paid the Fee will you become a MyLawyer Business Law Plan "Member" and receive a username and password to access the Member Services, including the Members' section of the Website ("Members' Area").
Once you are a Member, you will be entitled to receive a Welcome Pack containing details of the Member Services, access the Members' Area of the Website, and be able to use the Member Services. The Member Services are for use only by you or by your authorised personnel in connection with your business. You shall not use or permit your authorised personnel to use the Member Services for any other purpose. You shall not permit any party other than your authorised personnel to have access to the Members' Area. You shall not sell, license or otherwise commercially exploit any of the Member Services. If you breach this term, we can, without notice, revoke your username or password and refuse access to all or any part of the Website.
The current Fee for renewals will be advised to you by email at least two weeks before your renewal date as detailed on the My Subscriptions page of the Website, and may be varied from time to time. If you do not cancel your membership within four weeks of us sending you a renewal notice, and/or you use the Member Services after your renewal date, your subscription will automatically be renewed for a further 12 months upon the terms and conditions (as amended) that apply at the date of renewal, and you will be deemed to have accepted the obligation to pay the relevant renewal Fee for a further year of membership.
If you do not pay the Fee for whatever reason, we reserve the right to terminate your MyLawyer Business Law Plan membership.
We reserve the right not to accept an application for membership for any reason and without giving any explanation.
If you are an individual you must be aged 18 years or over to use the User Services.
In order to have access to the User Services and the My Documents area of the Website, you must register with us.
The User Services accessible from the My Documents area are for your personal use only (except in the case of individuals on behalf of a partner, spouse or civil partner in respect of 'paired' or Mutual/Mirror Wills, and in the case of any business services, any authorised person on behalf of the business). You shall not use or permit any authorised person to use the User Services for any other purpose. You shall not permit any other party to have access to the User Services or My Documents area or to use the User Services. If you breach this term we can, without notice, revoke your username and password and refuse access to the My Documents area.
The document preparation service ("the Document Preparation Service") is provided by us. It does not provide legal advice nor represent a legal service. It is designed to collect relevant information and data to assist you in the preparation of a legal document ("the Document").
The Document Preparation Service uses a document assembly and drafting system ("the System").
Only when you have purchased a Document or a valid subscription will you be able to draft a Document for printing or for legal review.
When using the Document Preparation Service you will be asked a series of questions; the answers you give will dictate the content of the Document produced by the System. You alone are responsible for ensuring the answers and any information that you give are correct (this includes information in relation to the identity of any parties or signatories, their age or capacity). We rely on you providing the correct information.
Where we assume responsibility for sending the Document to you once it has been completed, please note the following. In some cases, you may have selected a product that includes a document that is for use by another person. All such documents will, however, be sent to you once completed. For example, if you are married or in a civil partnership, you may have selected a pair of Wills, one for you and one for your spouse/civil partner. In such a case, both Wills will be sent to you. Whenever you have selected a product that includes a document that is for use by a third party, you confirm that you are authorised by the third party to receive their document on their behalf.
You must carefully check that the Document produced fully reflects your wishes. If it does not, you should not execute it.
It is your responsibility to ensure that any Document is properly executed, and, if any person or entity that is to sign it is outside the chosen jurisdiction, it is your responsibility to ensure that any Document is properly executed in accordance with the requirements of that jurisdiction where those requirements prevail.
Documents are prepared in accordance with the law of the chosen jurisdiction. You should not use them in any other jurisdiction, or if the property the Document deals with is outside the chosen jurisdiction.
All documents should be used in conjunction with proper advice as to their suitability for your particular requirements and circumstances. We cannot be responsible if you use a Document, or alter or amend it, without seeking proper advice.
We disclaim all liability for actions taken or not taken based on a Document.
We recommend that before reusing a Document you check the Website to ensure that you have the latest version. If we have replaced it with a revised version, we recommend that you upgrade to the latest version.
Documents completed online will be stored online for a maximum period of six years. After this period you may not be able to obtain online access to your Documents, and they may be deleted. We reserve the right to levy a reasonable recovery charge in respect of any documents that are capable of being recovered. If you have not logged in to the Website for a period of 12 months or more, then we reserve the right to store your documents offline and levy a reasonable recovery charge for you to access them again.
We will not have any responsibility or liability for:
Where the Document is a Will or a trust we will provide them only in accordance with the law of the chosen jurisdiction.
There is no obligation or duty to supervise the execution of any Will or to take responsibility for the Will being correctly executed. You will be provided with instructions on how to sign the Will in accordance with the law of the chosen jurisdiction.
With respect to a Will, we have no responsibility and will accept no liability for verifying:
With respect to a power of attorney, we have no responsibility and will accept no liability for verifying the capacity of the donor or whether the donor was subject to any undue influence when using the Document Preparation Service.
We do not assume any responsibility nor will we accept liability for failing to provide later advice on the terms of any Will or trust prepared using the Document Preparation Service should future taxation changes or any other changes in the law render their terms inappropriate. The responsibility for future reviews of the terms of your Will or trust rests with you.
A document pack consists of access to a range of Documents that may be created using the Document Preparation Service. The details of what is included in the pack will be outlined on the Website.
The purpose of the Telephone Document Preparation Service is to collect by telephone, using the Document Preparation Service, the relevant information required to create a Document.
This service is provided by our Solicitors. Our Solicitors will provide a separate engagement letter setting out their terms of business.
One of their telephone operatives will either collect the information from you, if appropriate, when you telephone, or book an appointment for that purpose. In the latter case, one of their telephone operatives will call you at the appointed time. If you do not have available all the information required to complete the Document, the operative will arrange for you to call back or email in with the missing information.
If you are not available at the appointed time, the operative will leave telephone messages and/or send email messages to advise you to arrange another appointment.
Our Solicitors' telephone operatives will not enter into correspondence with you other than as indicated herein and in their own engagement letter.
The Document will be sent by a telephone operative for review under a Limited Engagement when complete.
Our Solicitors' telephone operatives will provide general information relevant to the creation of the Document, but it is not part of the Telephone Document Preparation Service for their operatives to suggest any particular choice or course of action, or to give any other advice (legal or otherwise).
The Legal Document Assistance Service is provided by our Solicitors.
It is provided only as part of a Limited Engagement.
Where you have purchased a service that incorporates Legal Document Assistance, you must, once you have drafted a Document using the Document Preparation Service, send it electronically using the Website for review by our Solicitors as directed on the Website. If you have drafted a Document using the Telephone Document Preparation Service, the telephone operative will send it for review by one of our Solicitors' document reviewers when all required information has been collected. Our Solicitors may contact you by telephone or email to clarify your requirements.
When they advise you on the preparation of any Document they will exercise reasonable skill and care in the provision of this service to you in accordance with their engagement letter. They will perform their work as quickly as is reasonably possible, but shall not be liable in respect of any failure to meet any specified deadline or completion date.
A Limited Engagement is so called because there are limitations on the work that our Solicitors will do, as follows:
What our Solicitors will do
The scope of their work is:
To that intent, our Solicitors shall:
What our Solicitors will not do
Our Solicitors will not have responsibility for, and exclude liability for:
Work outside the scope of the Limited Engagement
If our Solicitors, at any time, consider that it will be impractical or inappropriate to continue their work on the basis of the Limited Engagement, or that any work you want them to do falls outside the scope of the Limited Engagement, they will tell you straightaway and discuss with you your options.
If you do not use the Legal Document Assistance Service within 12 months of purchase you will not be able to obtain access to it thereafter. In such circumstances we shall not have any obligation to rebate you any part of the sum you have paid us.
The Helpline is provided by our Solicitors and is available to Members only.
We will not have any responsibility or liability for the Helpline.
Helpline services are provided on the following terms and conditions:
Fair use restrictions applicable to each Limited Engagement
Our Solicitors will aim to complete a Limited Engagement quickly and efficiently. They expect that in most cases the work that they undertake as part of a Limited Engagement will take no more than one hour in total. They reserve the right to manage a Limited Engagement to ensure that, so far as possible, that expectation is fulfilled.
What this means in practice is as follows:
Fair use restrictions applicable to use of the Helpline
Your use of the Helpline is subject to fair use in line with its intended purpose. As a guideline, any question asked on the Helpline should be answerable within approximately 20 minutes.
Our Solicitors shall have no obligation to provide advice to you through the Helpline if, in their absolute discretion, a question being asked by you is outside the scope of the Helpline service or if it is inappropriate to deal with your question through the Helpline (for example, if it is a complex issue that requires a face-to-face meeting or if you need written advice or a document drafted).
In this event, our Solicitors will inform you immediately during the call and discuss with you your options.
If, in our Solicitors' absolute discretion, they consider that you have made, or are making, inappropriate or excessive use of the Helpline, your access to it may be restricted or suspended (either for a fixed period or indefinitely), or conditions may be imposed upon your access to the Helpline, which may include a condition of payment or an additional charge.
You will be notified before any such action is taken.
Details of the cover provided by the legal expenses insurance, including terms and conditions and how to claim, are detailed on the Website.
No solicitor/client relationship is established by use of the Website. Sending or receiving information through the Website does not establish a solicitor/client relationship. Our Solicitors will, where applicable, establish a solicitor/client relationship with you only by your express or implied acceptance of their engagement letter and their confirmation of their agreement to act for you after conflict checking and other verification processes have been completed.
We have not met with you so the Consumer Protection (Distance Selling) Regulations 2000 apply.
With respect to a MyLawyer Business Law Plan, you have 14 days from the date you subscribe to cancel your membership and any Fee already paid will be refunded. Please note, if you start to use any Member Service during the cancellation period, you will no longer have the right to cancel your membership.
With respect to the User Services, you have the right (if applicable) to request a refund within seven working days of your purchase of a User Service. The right can be lost if, with your agreement, the User Service has begun before this period has run out.
However, we have a 'no quibble' policy. If you are not happy with any User Service you have purchased, you may contact us for a refund within the later of 14 days after the date you purchased the User Service or (in the case of the Legal Document Assistance Service) seven working days after our Solicitors accept your instructions, provided that the Limited Engagement has not already been completed before you request a refund.
You can cancel a subscription/request a refund:
MyLawyer Customer Relations
29-45 High Street
The following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
Except as expressly and specifically provided in the Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions.
Nothing in the Conditions shall exclude or limit:
We shall not be liable for:
If we are held liable to you for any loss or damage, such liability shall in all cases be limited to the payment of an amount not exceeding £50,000, including costs and expenses in respect of any one claim. For the avoidance of doubt, a claim shall be defined as a claim or a series of claims (whether by one or more claimant) arising from, or in connection with, or attributable to, any one act, error, omission or originating cause or source or the dishonesty of any person or group of persons acting together, and any such series of claims shall be deemed to be one claim for all purposes under this clause.
You acknowledge that these exclusions and/or limitations are reasonable having regard to the fact that the Website, the Law Guide and the Document Preparation Service are freely accessible and available at no or low cost.
Use of the Website and the User Services is subject to the notices of ownership of intellectual property rights detailed from time to time on the Website.
All rights in the design, text, graphics and other content and materials on the Website are the copyright of Epoq Group Ltd ("EGL") (4265146) or Epoq Legal Ltd ("ELL") trading as MyLawyer (3707955), both of whose registered office addresses are at Middlesex House, 29-45 High Street, Edgware, Middlesex, HA8 7UU.
Some of the documents offered on this website include public sector information licensed under the Open Government Licence v1.0. Subject to that, copyright in the content of the Law Guide and the Documents belongs to ELL.
"RAPIDOCS" and "MYLAWYER" and their respective logos are either UK registered trademarks or other trademarks of EGL.
The copyright in the Rapidocs software featured on this Website and other software reproduced in and on this Website belongs to EGL. You may not use (other than as is expressly or impliedly licensed), resell, reverse engineer, decompile or otherwise modify such software.
We are committed to providing quality services and products. However, in the event that you have a complaint in relation to services or products available from the Website please follow the Complaints Procedure.
If you wish to complain about the service that you have received from our Solicitors, please send an email to firstname.lastname@example.org.
We shall not be liable for any failure to provide or delay in providing any service resulting from circumstances or events outside of our control, for example due to strikes and other industrial disputes, breakdown of systems or network access, fire or explosions, or power failure.
If any part of the Conditions (and/or notices on the Website) is found to be invalid or unenforceable, then such part will be deemed replaced by a valid and enforceable provision that most closely matches the intent or the original part and the remainder of the provisions shall continue in full force and effect.
We reserve the right to change the Conditions under which the Website or any User Service is offered. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
No forbearance or delay by us in enforcing any of the Conditions will prejudice the rights, powers or remedies available to us and such rights, powers or remedies will be cumulative.
We shall be able to assign the benefit of all or part of the Conditions.
Headings in these Conditions are for convenience only and shall not affect their interpretation.
Your acceptance of the Conditions signifies your consent and agreement to them.