Time for delivering goods

Time for delivering goods

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When you order goods, they must be delivered within 30 days of the day after the contract was made. But you can negotiate a different delivery date if you wish.

If the goods aren't delivered within 30 days

If the seller doesn't deliver the goods within this period, they should, but aren't legally required to, tell you.

In this case, you'll only be able to end the contract if:

  • The seller has refused to deliver the goods;
  • Before you made the contract, you told the seller that the delivery time you agreed to was essential; or
  • The seller fails to deliver the goods within an agreed time and, based on the facts at the time the contract was made, the delivery time was essential.

Giving extra time to deliver

If none of the above applies to you, you should contact the seller and give them extra time to deliver the goods.

If you have an immediate right to end the contract, or if the seller doesn't deliver by the extra time you've given, you can:

  • Consider that the contract has ended; or
  • Cancel your order or reject the goods that the seller has delivered, even if you haven't yet told the seller that you believe the contract has ended.

In either circumstance, you can claim back all the money that you paid the seller. They must repay you within a reasonable time.

You can also claim compensation from the seller for any loss you suffered because of their failure to deliver the goods on time.