Law guide: Complaints & disputes

See how we helped Liz

"It's not just a website... there are people there on call who can help answer your queries."

Liz W, London

Problems with goods

Problems with goods

Related services

Contents

If you have a problem with a specific type of goods and digital content, you have certain rights as a consumer. This section of the law guide will look more specifically into problems with particular goods and how you should resolve any problems or complaints you might have with them.

Introduction to your legal rights

This section looks at your legal rights in general when you buy goods.

Appliances

See this section if you bought an electrical item and there were some faults with it. You'll learn about what you're entitled to, even if the goods can't be replaced or repaired, or if the fault caused additional expense.

Clothes and shoes

See this section if you bought an item of clothing or shoes but there were some faults. You'll learn about what you're entitled to, even if the goods can't be replaced or repaired, or if the fault caused additional expense.

Computers or printers

This section includes tips for buying your PC, where to buy them and how you might want to pay for them. It also includes advice for those wanting to buy printers. If things go wrong, you can also find out how to resolve the problems.

Furniture and floor coverings

If things go wrong with your furniture or floor coverings, you can find out in this section what you can do and what you're entitled to.

Mobile phones

When you buy a phone, you need to know your rights in case things go wrong, whether the problem is with the phone or the network service provider. Read this section for more information.