Coronavirus (COVID-19)

Coronavirus (COVID-19)

Personal finance and coronavirus

In this section you'll find information and updates related to coronavirus that are relevant to personal finance issues.

The UK's response to coronavirus is changing regularly and often very quickly. While we'll continue to make every effort to keep this page up to date, there may be short periods where what you read here is not the latest information available. Where possible we've tried to provide links to official sources, so you can check the current situation.

Continued support for consumers of financial products

The Financial Conduct Authority (FCA) regulates financial services firms and consumer credit firms who in turn have to comply with the rules of the FCA.

The FCA have put measures in place (e.g. payment freezes) to help with short-term payment problems caused by the pandemic.

Mortgage holidays

You can request mortgage holidays of up to 3 months from your lender, up to a maximum of 6 months in total. However, you must have applied for your first by 31 March 2021. After that, you can ask to extend the existing mortgage holiday, but it must end by 31 July 2021. See the Financial Conduct Authority (FCA) website for full details.

These mortgage holidays won't be recorded on your credit file and will therefore not affect your credit score, although it's not impossible it could be affected in other ways.

Other payment deferrals

Help similar to the mortgage holiday scheme is available for repayments of long-term loans such as credit cards, personal loans, car finance, buy-now-pay-later schemes, rent-to-own deals, motor finance, your pawned goods, etc.

See the Financial Conduct Authority (FCA) website for details.

The organisation you're repaying should tell you about the availability of the deferral schemes and how you can apply.

Help if you've already had 6 months of payment holidays

As coronavirus-related disruption continues, it's entirely possible that you're still facing problems making payments, even after you've made use of the full maximum 6-month deferral of payments available.

The FCA have said that if you continue to experience financial difficulties, you should speak with your credit firm to arrange a tailored package of support suitable to your specific circumstances.

The FCA has also published guidance for firms that provide credit facilities, aimed at ensuring you're treated fairly and in a way that will help you get back on track if you're experiencing longer-term financial problems.

This guidance points out that consumer credit firms should provide their customers with tailored support where the customer remains in payment difficulties. It is expected that this tailored support will reflect the financial uncertainties and challenges that you might be facing in the coming months in view of the unpredictable effects of COVID-19.

When agreeing with you how to structure your repayments while you're under continued financial pressure, firms should:

  • be lenient and give due consideration to your financial situation;
  • agree arrangements that are sustainable, considering all your other debt and essential living costs;
  • grant you a reasonable time and opportunity to make repayments and not pressure you into agreeing to make payments over a shorter period than is viable;
  • be able to recognise if you are vulnerable and must have adequately trained staff that are able to give you the support you may need; and
  • allow you to consider all your options and give you time to seek debt advice before they require your decision.

Non-investment insurance and premium finance

The FCA has published guidance for insurance and premium finance firms on how to treat customers who are experiencing financial difficulty due to the pandemic. This builds on existing FCA principles that require firms to treat you fairly and with your best interests in mind.

The guidance tells firms that they should aim to reduce the impact of temporary financial distress you're experiencing. They should also make sure that the existing insurance you have still provides you with value for money and meets your needs (given that your needs may have changed due to the pandemic).

The FCA requires firms to not just wait for you to contact them – they should proactively help if you fall behind with payments and fail to contact them (although it is better that you do get in touch if possible).

Firms should not simply cancel insurance products if you fall behind with premiums. They'll be expected to take all reasonable steps to deliver a fair outcome. These steps may include re-assessing your risk profile, which may mean reducing your cover at a reduced cost. For example, if you previously drove to work daily covering thousands of miles annually, but are now not travelling at all, your car insurer could temporarily offer you reduced cover.

Other steps that firms could take include:

  • Offering other suitable but more affordable products
  • Waiving cancellation or amendment fees
  • Offering payment deferrals.

See the FCA for more information.

Government guidance and advice

The UK government has published information for people who are struggling to pay essential bills because of coronavirus.

Court action

If you're in the process of being taken to court over a debt, see this page under 'Court action' for information on how the courts are functioning during the pandemic.

Bankruptcy help (Scotland)

There are changes in the law that mean you have more flexibility to apply for bankruptcy and more protection from creditors.

We've listed the main changes below, but see the Accountant in Bankruptcy website for more information.

Temporary changes

The following changes apply until 30 September 2021.

Moratorium extension

A moratorium is the period during which the people you owe money to can't take any formal action against you to recover it. The purpose is to give you time to consider your options and get appropriate advice.

The moratorium starts on the date on which you give the Accountant in Bankruptcy (AiB) notice that you intend to apply for bankruptcy (also known as 'sequestration'). It now ends after 6 months, rather than the usual 6 weeks. You can also now give notice to the AiB even if you have already given a similar notice in the past 12 months.

You must, however, still keep in mind that if a moratorium is approved, your details will be published on the public Register of Insolvencies and this would probably affect your credit score.

Creditor petitions

Creditors can now only apply to court to make you bankrupt (also known as 'sequestration') if you owe them £10,000 or more. The previous limit was £3,000.

Permanent changes

Minimal Asset Process (MAP) bankruptcies

MAP bankruptcies are designed to be a simpler process if you're on a low income and have few assets. Previously, you couldn't make use of MAP if your debt exceeded £17,000, but that threshold has now been raised to £25,000. Any student debt you have is ignored for the purposes of calculating this total. Also, the MAP application fees have reduced from £90 to £50, and have been removed entirely if you receive certain benefit payments.

See the Accountant in Bankruptcy website for more information.

Digital signatures

All forms in the bankruptcy process (except Form 9) can now be signed using an electronic signature.

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