Buying and selling
This part of the site provides legal information and documents to help you deal with any complications arising from either buying or selling things, be it pets, motor vehicles or other general items.
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Buying goods
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. You're entitled to a repair, replacement, or - if you ask for it…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to ask for a refund or replacement if you bought something that isn't fit for its intended purpose. You can use it if you told the seller about your intended use for the item, or if a…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to ask for a refund or replacement if you bought something that didn't live up to its description. The description might have come through labelling, packaging, brochures, advertising or…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to complain about the poor quality of something you've bought. You can use it to demand a refund if you ask for it within 30 days and can prove there is a fault. After that, you can use it…
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Price :
£35.90
Compatible region(s):
Northern Ireland
England
Wales
Use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property.
You can ask for the cost of repairing the damage or, if that's impossible or…
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Price :
£35.90
Contracting with a builder
Compatible region(s):
England
Wales
Use this landscaping contract when entering into an agreement with a landscaping contractor to provide new landscaping work and/or maintenance services. The document provides for an option to incorporate…
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Price :
£64.99
Media and entertainment
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Use this agreement when a band or individual performer is hired to perform at a party or other private or business function/event (e.g. weddings, birthdays, work events, etc).
It can be used by either the…
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Price :
£99.99
Motoring
Compatible region(s):
England
Wales
Use this agreement when buying or selling a second-hand motor vehicle. You can use it for any motor vehicle that's intended for driving on UK roads - e.g. cars, vans, horseboxes, motorbikes or mopeds.
In…
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Price :
£24.99
Pets
Compatible region(s):
England
Wales
To use this agreement, the horse or pony must have a passport, unless it is exempt from doing so under legislation. This agreement is suitable where the purchase price is received in full by a single…
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Price :
£24.99