Frequently Asked Questions

You can delete a document from the 'Documents in Progress' page using the 'Delete' option. This moves the document to the bin and clears up your workspace. You can restore any documents in the bin to the active folders that have been moved there by mistake. If you want to permanently delete the documents you can 'Empty' the bin.

Note: Once the bin has been emptied, the documents that were in it will be permanently removed and cannot be restored.

If you delete a purchased document (and empty the bin) you can restart it by using the 'Start a new document' button and selecting the template you want.

Note: you cannot delete a document that has been reviewed by our team

Once you have logged into the website, go to the 'Documents in Progress' section of the website and open the folder containing the document. All the documents contained within the folder you have opened will be shown on the right. Go to the document you want to print and click on 'Download'. This will open the document as a PDF or Word file which you can either save or print.

If you do not have a printer at home, try asking a friend or family member to borrow theirs. Alternatively, you could visit a library or office supply store that offers printing facilities and get it printed there.

Either log into the service at their place and print from there, or you can download (save) the document to a memory stick or your device, take that with you and print from there.

Unfortunately, this is not a service we offer. For more help printing your document please refer to 'How do I print my document?'.

Yes, you can update the answers in your document by editing the document from the 'Documents in Progress' page. From there you can use the progress bar at the top of the screen to move between different groups and change any answers you want.

The only times you will not be able to change your answers are if they are with our team for review or once the document has been approved by our legal team.

Yes, go to the stored document on the 'Documents in Progress' page and select 'History' on the document options. From there you can find the version you want to revert to and select 'Preview' to download a copy of that version.

Note: this will not replace the current stored file with the previous version. To replace an uploaded file with past version, follow the same steps but instead of selecting 'Preview' instead select 'Restore'.

There is no form for us to post to you because the online questionnaire records all the information you would put in a blank form while also drafting the document with the correct clauses and wording in 'real time'.

We understand people like to see what they are doing as they go along, so you will see a preview of your document being drafted. You answer questions on the left-hand side of the screen, and the document is drafted on the right, so you can see when you type in an answer how that affects your document.

The system is really easy to use and if you get stuck, there is a customer support team that can help answer any questions you may have. Just visit the 'Contact us' page to get in touch.

Note that the support team cannot give legal advice or legal guidance, they provide technical assistance only.

Our services provide a variety of ways to find the right document for you.

• a 'Legal Lifestyle' which can advise you what documents you should consider and law guide articles you should read based on your life circumstances.
• a 'Business health-check' that can suggest documents you may need for your business based upon your answers to a few questions.
• a 'document discovery' feature that suggests questions you may have, based on a few key words, and documents that may help with those questions.
• a 'site search' that will suggest articles and documents based upon some key words you have searched for.
• selectors for different legal topics that will suggest appropriate documents for you based on your answers to a few simple questions.

Please note: our Customer Services team cannot advise you on which document to use or any other legal matter.

While we can resend some emails (you can request this by contacting our Customer Services Team), most of the emails sent to you can be seen by visiting the 'Correspondence' page.

Note: This will not include password reset emails.

Yes, you can create folders on the 'Documents in Progress' page and drag the documents into them to organise them. You can then access all the documents in the folder by selecting it from the navigation table on the left side.

Note: due to device limitations, you won't be able to drag documents on mobile devices but there will be a 'folders' link that you can use instead.

Yes: We provide an in-depth 'Law guide' free of charge on the site that is constantly kept up to date with changes in the law and covers a variety of topics. This should be your first choice when looking for more information on a specific legal topic and can be found either in the main navigation or by running a search on the site. If you want more information about a specific document, the Guidance notes associated with that document should also prove useful.

Please note: our Customer Services cannot advise you on which document to use or any other legal matter.