Demand a refund for goods purchased with a credit card
Compatible region(s):
Northern Ireland
England
Wales
Our online assistant is available to help you with your questions while you complete this document.
Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described, or not fit for their purpose. It can be used for items purchased from outside of the UK.
For goods purchased on or after 1 October 2015 which are either faulty, not as described or not fit for their purpose, you will have an automatic right to cancel the contract and obtain a refund if no more than 30 days have passed since you bought the goods. Otherwise you will have to wait until you have given the seller at least one opportunity to repair or replace the goods before claiming a refund.
For goods purchased on or after 1 October 2015 that have not been delivered, you will have to wait for 30 days from the date of purchase for delivery if the contract does not contain a specific delivery date. Depending on whether you agreed with the seller that the time for delivery was essential before buying the goods, you may have to give the seller another chance to deliver the goods but extending the time for delivery. If the goods were purchased on or after 1 October 2015 you must have notified the seller that you want a refund before sending this letter.
This document is suitable for consumers (not businesses) in the UK only.
Law Firm Review
Price:
£35.90
- 1 Your document reviewed by our team of legal professionals within 3 working days
- 2 Access to our team for advice over the phone
- 3 Helpful explanations and guidance throughout
- 4 Customer services advisors on hand to answer any service queries
- 5 Secure online document storage, tracking and print facility
Included in this service:
Demand a refund for goods purchased with a credit card
Most documents take about 15 - 45 minutes
You can try the service out beforehand, and can save your progress at any time and come back to the document later.
How MyLawyer works
- Fill in a questionnaire online Answer a series of simple questions, which are provided with full explanations and guidance. Your customised legal document will draft itself in real time as you answer.
- Submit to a team of legal professionals Save and return at any time. When you are happy, submit to our regulated legal team for them to review, give advice or make any required bespoke changes.
- Print and sign your document Once our team are satisfied that the document meets your legal needs, they'll approve and return it online, ready for you to simply print and sign.