Demand a refund for goods purchased with a credit card

About this service

Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described, or not fit for their purpose. It can be used for items purchased from outside of the UK. For goods purchased on or after 1 October 2015 which are either faulty, not as described or not fit for their purpose, you will have an automatic right to cancel the contract and obtain a refund if no more than 30 days have passed since you bought the goods. Otherwise you will have to wait until you have given the seller at least one opportunity to repair or replace the goods before claiming a refund. For goods purchased on or after 1 October 2015 that have not been delivered, you will have to wait for 30 days from the date of purchase for delivery if the contract does not contain a specific delivery date. Depending on whether you agreed with the seller that the time for delivery was essential before buying the goods, you may have to give the seller another chance to deliver the goods but extending the time for delivery. If the goods were purchased on or after 1 October 2015 you must have notified the seller that you want a refund before sending this letter. This document is suitable for consumers (not businesses) in the UK only.

This product is suitable for use in: England & Wales

  • Solicitor Serviced

  • What you get for £14.99 See how this compares
  • Want to to try the service out? Take a look
  • Buy now
    • 1 Your document reviewed by our solicitors within 3 working days
    • 2 Access to our solicitors for advice over the phone
    • 3 Helpful explanations and guidance throughout
    • 4 Customer services advisors on hand to answer any service queries
    • 5 Secure online document storage, tracking and print facility
Prefer to call us for advice or prepare a document by phone? 0800 612 3556

Most documents take about 15 - 45 minutes

You can try the service out beforehand, and can save your progress at any time and come back to the document later.

We're here to help

Your document will be reviewed by our legal experts, and you can call us at any time

About us

How MyLawyer works

  1. 1 Fill in a questionnaire online Answer the straightforward questions at your convenience
  2. 2 Submit to our solicitors Our solicitors will advise you and approve your document
  3. 3 Print and sign your document Once approved, simply print and sign your document

See how we helped Liz

"It's not just a website... there are people there on call who can help answer your queries."

Liz W, London