Compensation claim about a train journey
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Our online assistant is available to help you with your questions while you complete this document.
Use this letter to complain about poor service on any kind of train journey, e.g. normal day-to-day journeys, sleeper services or special leisure or 'experience' journeys.
Use it to claim a full or partial refund from the train company if any aspect of your journey:
- wasn't provided with reasonable care and skill; or
- didn't match the information you were given about it beforehand.
This could be any kind of problem. For example: overcrowding, broken toilets or aircon, or seat reservations not honoured.
You can also claim back any out-of-pocket expenses you incurred.
Don't use this letter if:
- your train journey was entirely outside of the UK (e.g. you can still use it if travelling between London and Paris);
- your train journey was part of a package holiday/trip (use our Compensation claim about a package holiday instead); or
- you were on a standard train journey (i.e. not a special excursion) and the only problem was a delay. In this case, the train company is likely to have its own procedure (e.g. delay repay) and you should follow that.
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Compensation claim about a train journey
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