Letter requesting refund for goods not properly repaired
Compatible region(s):
Northern Ireland
England
Wales
Our online assistant is available to help you with your questions while you complete this document.
Use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund). You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
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Letter requesting refund for goods not properly repaired
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