Letter requesting refund for goods not properly repaired
About this service
You can use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund) and only if you bought it after 1 October 2015. You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This product is suitable for use in:
England & WalesNorthern Ireland
You can try the service out beforehand, and can save your progress at any time and come back to the document later.
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