Compensation claim about a train journey

About this service

Use this letter to complain about poor service on any kind of train journey, e.g. normal day-to-day journeys, sleeper services or special leisure or 'experience' journeys.

Use it to claim a full or partial refund from the train company if any aspect of your journey:

  • wasn't provided with reasonable care and skill; or
  • didn't match the information you were given about it beforehand.

This could be any kind of problem. For example: overcrowding, broken toilets or aircon, or seat reservations not honoured.

You can also claim back any out-of-pocket expenses you incurred.

Don't use this letter if:

  • your train journey was entirely outside of the UK (e.g. you can still use it if travelling between London and Paris);
  • your train journey was part of a package holiday/trip (use our Compensation claim about a package holiday instead); or
  • you were on a standard train journey (i.e. not a special excursion) and the only problem was a delay. In this case, the train company is likely to have its own procedure (e.g. delay repay) and you should follow that.

This product is suitable for use in: Scotland Northern Ireland England Wales

  • Law Firm Review

  • What you get for £35.90 See how this compares
  • Want to to try the service out? Take a look
  • Buy now
    • 1 Your document reviewed by our team of legal professionals within 3 working days
    • 2 Access to our team for advice over the phone
    • 3 Helpful explanations and guidance throughout
    • 4 Customer services advisors on hand to answer any service queries
    • 5 Secure online document storage, tracking and print facility
Prefer to call us for advice or prepare a document by phone? 0800 612 3556
Compatible region(s): Scotland Northern Ireland England Wales

Most documents take about 15 - 45 minutes

You can try the service out beforehand, and can save your progress at any time and come back to the document later.

We're here to help

Your document will be reviewed by our legal experts, and you can call us at any time

How MyLawyer works

  1. Fill in an questionnaire online Answer the straightforward questions at your convenience
  2. Submit to a team of legal professionals Our team will advise you and approve your document
  3. Print and sign your document Once approved, simply print and sign your document

See how we helped Liz

"It's not just a website... there are people there on call who can help answer your queries."

Liz W, London

Copyright © 2024 Epoq Group Ltd. All trademarks acknowledged, all rights reserved

This website is operated by Epoq Legal Ltd, registered in England and Wales, company number 3707955, whose registered office is at 2 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN. Epoq Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA number 645296).

Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our cookie notice.