Letter to claim compensation for a delayed, cancelled or overbooked flight

About this service

Use this letter to claim compensation from an airline or package seller for a flight delay or cancellation. You can also use it to claim compensation if you were denied boarding for your booked flight (e.g. because it was overbooked).

As well as compensation, you can also use it to claim a refund of certain expenses incurred as a result of the delay - e.g. food, drink, overnight accommodation. You can also request a refund of the ticket price, if you haven't already received it.

If you live in England, Wales or Northern Ireland, you can claim for flights that were disrupted up to 6 years ago. If you live in Scotland, you have 5 years from the date that you became aware of your right to make a claim.

Some airlines and sellers may have a particular claims procedure or form that you must use, but you can still use this letter to support your claim.

The questions will automatically assess what compensation or refunds you're eligible for.

This product is suitable for use in: Scotland Northern Ireland England Wales

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Prefer to call us for advice or prepare a document by phone? 0800 612 3556
Compatible region(s): Scotland Northern Ireland England Wales

Most documents take about 15 - 45 minutes

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