Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our cookie notice cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility . You may disable these by changing your browser settings, but this may affect how the website functions.

Performance cookies

We'd like to set cookies to help us to improve our website by collecting and reporting information on how you use it. For more information on these cookies, please see our cookie notice. The cookies collect information in an anonymous form. Data is only used in aggregate.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our cookie notice.

Request a refund, replacement or repair for faulty goods

About this service

You can use this letter to complain about the poor quality of something you've bought. If you bought the item after 1 October 2015, you can use this letter to demand a refund if you ask for it within 30 days and can prove there is a fault. After that, you can use it to ask for a refund or replacement up until 6 months after purchase.

This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund) and only if you bought it after 1 October 2015.

Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.

This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.

This product is suitable for use in: England & Wales

  • Law Firm Review

  • What you get for £14.99 See how this compares
  • Want to to try the service out? Take a look
  • Buy now
    • 1 Your document reviewed by our team of legal professionals within 3 working days
    • 2 Access to our team for advice over the phone
    • 3 Helpful explanations and guidance throughout
    • 4 Customer services advisors on hand to answer any service queries
    • 5 Secure online document storage, tracking and print facility
Prefer to call us for advice or prepare a document by phone? 0800 612 3556

Most documents take about 15 - 45 minutes

You can try the service out beforehand, and can save your progress at any time and come back to the document later.

We're here to help

Your document will be reviewed by our legal experts, and you can call us at any time

About us

How MyLawyer works

  1. 1 Fill in an questionnaire online Answer the straightforward questions at your convenience
  2. 2 Submit to a team of legal professionals Our team will advise you and approve your document
  3. 3 Print and sign your document Once approved, simply print and sign your document

See how we helped Liz

"It's not just a website... there are people there on call who can help answer your queries."

Liz W, London

Copyright © 2019 Epoq Group Ltd. All trademarks acknowledged, all rights reserved

This website is operated by Epoq Legal Ltd, company number 3707955, whose registered office is at 2 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN. Epoq Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA number 645296).