Use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property.
You can ask for the cost of repairing the damage or, if that's impossible or uneconomical, the cost of replacing it. Depending on the circumstances, the letter will also ask for a refund, repair or replacement of the faulty item.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file).
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This product is suitable for use in: Northern Ireland England Wales
Most documents take about 15 - 45 minutes
You can try the service out beforehand, and can save your progress at any time and come back to the document later.
Your document will be reviewed by our legal experts, and you can call us at any time
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