Terms and conditions for selling consumer goods or services on a website

Interactive terms and conditions with optional clauses and guide for website selling goods or services

About this service

This document is designed to be used on a website that has the facility to take payments (i.e. a basket). It creates standard terms and conditions for the sale of goods and/or services to consumers from a website in the United Kingdom.

This document is not suitable if your business sells:

  • financial, leisure, accommodation and transport or catering services
  • digital content, except where it is provided on a 'tangible medium' such as a disc or memory stick
  • goods and/or services to other businesses

In addition to these terms, you should also use our 'Privacy and cookie notice for a website'. You may also need our 'Terms of use for a website', which govern use of your website generally.

This product is suitable for use in: Scotland Northern Ireland England Wales

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Useful information

Why do I need a terms and conditions pack for my website?

All businesses should set out standard terms and conditions on their website, especially concerning the supply of goods and/or services, and ensure that these terms are featured in any contracts that you make with customers.

What are the regulations surrounding e-commerce?

All online retailers must deal with both the traditional legislation on consumer protection and the more recent, specific rules governing sales over the internet.
Compatible region(s): Scotland Northern Ireland England Wales

The website terms and conditions are suitable for websites that are:

  • Professionally developed
  • Contain statutory information

Most documents take about 15 - 45 minutes

You can try the service out beforehand, and can save your progress at any time and come back to the document later.

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  1. Fill in an questionnaire online Answer the straightforward questions at your convenience
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"Fantastic! The legal document I used was so comprehensive and easy to complete. It is very reassuring to know my business now has this level of protection"

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