Terms & conditions (pack)

Protect your business when offering online services with our solicitor drafted E-commerce Terms & conditions (pack)

About this service

Our 'Terms and conditions pack' contains three separate documents which are designed to enable you to handle the legal issues surrounding selling your goods and/or services both online and offline. The documents contained in the pack include the terms and conditions for the reverse of a goods invoice, terms and conditions for a website selling consumer goods or services and terms of use of and the privacy and cookie policy for a website.

This product is suitable for use in: England & Wales

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Included in this service:

  • Terms and conditions for selling consumer goods or services on a website

    This document is designed to be used on a website that has the facility to take payments (i.e. a basket). It creates standard terms and conditions for the sale of goods and/or services to consumers from a website in the United Kingdom.

    This document is not suitable if your business sells:

    • financial, leisure, accommodation and transport or catering services
    • digital content, except where it is provided on a 'tangible medium' such as a disc or memory stick
    • goods and/or services to other businesses

    In addition to these terms, you should also use our 'Privacy and cookie notice for a website'. You may also need our 'Terms of use for a website', which govern use of your website generally.

  • Terms and conditions for the back of a goods order form
    This document contains a set of terms and conditions that are suitable for a business that sells goods to other businesses. A large volume of sales business is done using standard terms and conditions of sale. These are commonly found on the other side of a seller's order form. It is very important to take the time to read the form in its entirety to ensure that it is appropriate for use in your individual situation. This document is suitable for goods sold by a business trading in the UK. Please note that you cannot use this document if you are selling goods to consumers.
  • Privacy and cookie notice for a website

    If your business has a website, you'll probably use to it collect and store information from people who visit it, either by asking for it directly or by putting a cookie on their web browser.

    Under UK data protection law, you need to tell people about the information you hold, including how you'll use it and for what purpose. You also need to tell them about their privacy rights and how the law protects them. You can use this privacy notice to do this (it's sometimes also known as a privacy policy or privacy statement).

    If your website doesn't have anywhere for users to enter information and doesn't use cookies, then you don't need this document.

    You should also use our 'Terms of use for a website', which govern use of your website generally. If you make sales (i.e. take payments) via your website, you may also need our 'Terms and conditions for selling consumer goods or services on a website'.

  • Terms of use for a website

    Use this document to create the terms and conditions for the use of your website. It covers issues such as access, intellectual property and liability, with optional clauses regarding registration and posting reviews. It does not cover the sale of any goods or services via the website (i.e. through taking payments online).

    This document is not suitable if access to the website is on a subscription basis, or if the website allows the uploading of content (other than reviews).

    You should also use our 'Privacy and cookie notice for a website'. If you make sales (i.e. take payments) via your website, you may also need our 'Terms and conditions for selling consumer goods or services on a website'.

Useful information

Why do I need a terms and conditions pack for my website?

All businesses should set out standard terms and conditions on their website, especially concerning the supply of goods and/or services, and ensure that these terms are featured in any contracts that you make with customers.

What are the regulations surrounding e-commerce?

All online retailers must deal with both the traditional legislation on consumer protection and the more recent, specific rules governing sales over the internet.
Compatible region(s): England & Wales

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  1. 1 Fill in an questionnaire online Answer the straightforward questions at your convenience
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"Fantastic! The legal document I used was so comprehensive and easy to complete. It is very reassuring to know my business now has this level of protection"

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