Complaints and disputes
Complaints and disputes
This part of the site provides legal information about your consumer rights and documents to help you deal with complaints and disputes resulting when something goes wrong with a supplier, be it a neighbour, restaurant, utility supplier, bank or even a solicitor.
To help you find what you're looking for, you can filter the available documents (by subtopic) by clicking on the tabs below, and can also limit which legal region of the UK to show results for by using the 'region' pulldown.
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Buying goods
Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. You're entitled to a repair, replacement, or - if you ask for it…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to ask for a refund or replacement if you bought something that didn't live up to its description. The description might have come through labelling, packaging, brochures, advertising or…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to complain about the poor quality of something you've bought. You can use it to demand a refund if you ask for it within 30 days and can prove there is a fault. After that, you can use it…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property.
You can ask for the cost of repairing the damage or, if that's impossible or…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Holiday and travel
Use this letter to claim compensation from an airline or package seller for a flight delay or cancellation. You can also use it to claim compensation if you were denied boarding for your booked flight…
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Online assistant available
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to complain to a hotel (or any other kind of guest accommodation) if any aspect of your stay:
wasn't provided with reasonable care and skill; or
didn't match the information you were…
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Online assistant available
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to complain about problems with a package leisure trip or holiday. If some of the services you were promised weren't provided at all or provided in an unsatisfactory way, you may be able…
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Online assistant available
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to complain about poor service on any kind of train journey, e.g. normal day-to-day journeys, sleeper services or special leisure or 'experience' journeys.
Use it to claim a full or…
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Online assistant available
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Price:
£35.90
Motoring
This is a letter to a garage complaining about damage caused to your vehicle whilst it was in their possession for routine servicing or repair work. The letter suggests that the garage repairs the damage…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
This is a letter from a customer to a garage regarding substandard vehicle servicing. Use this letter where the original faults reappear following completion of the work and you subsequently get another…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this document to demand a refund from a dealer for a vehicle that has developed a serious fault within 30 days of purchasing and taking delivery. You should include with the letter a report from an…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to demand compensation from a careless driver to cover the cost of the excess of your insurance or for any uninsured losses. If this letter is unsuccessful, you should proceed in the small…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
If a garage bills you for servicing or repairing a vehicle and that bill is much higher than the verbal estimate you were given and you did not agree to pay a specific amount or to a specific calculation…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter if you have been sold a faulty vehicle by a dealer. It sets out details of the faults and asks the dealer to repair the vehicle free of charge, referring to your rights under the Consumer…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter where you have been sold a faulty vehicle by a dealer and been told by them that you need to complain to the manufacturer. You will need an independent report from an examiner detailing…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Neighbour disputes
Use this letter to accompany a surveyor's report confirming that damage has been caused to your property by the roots of a neighbour's tree. This should only be used if, having previously verbally…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
If previous attempts to resolve a problem with a noisy neighbour have failed, use this document to send a letter to the local authority responsible for noise complaints. You should have already sent at…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to request that a neighbour trim the branches of a tree or plant which overhangs your property. Before using this letter, you should check with your local authority to ensure that there is…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this document to send a letter of objection to a neighbour's proposed extension. The letter will allow you to object to the development on the ground(s) that you object to the purpose, the nature and…
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Online assistant available
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Price:
£35.90
Use this letter as an initial request to a neighbour to prune evergreen trees or plants that are more than 2 metres high under the Anti Social Behaviour Act, if it's obstructing light to your garden or…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90
Use this letter to demand that an individual stops trespassing on your property. Before using this letter, you must have already asked the individual to stop trespassing on your property and they must…
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Online assistant available
Compatible region(s):
Northern Ireland
England
Wales
Price:
£35.90