Request a refund, replacement or repair for faulty goods
About this service
You can use this letter to complain about the poor quality of something you've bought. If you bought the item after 1 October 2015, you can use this letter to demand a refund if you ask for it within 30 days and can prove there is a fault. After that, you can use it to ask for a refund or replacement up until 6 months after purchase.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund) and only if you bought it after 1 October 2015.
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This product is suitable for use in:
Northern IrelandEnglandWales
1 Your document reviewed by our team of legal professionals within 3 working days
2 Access to our team for advice over the phone
3 Helpful explanations and guidance throughout
4 Customer services advisors on hand to answer any service queries
5 Secure online document storage, tracking and print facility
Prefer to call us for advice or prepare a document by phone?0800 612 3556
Compatible region(s):Northern IrelandEnglandWales
Most documents take about 15 - 45 minutes
You can try the service out beforehand, and can save your progress at any time and come back to the document later.
We're here to help
Your document will be reviewed by our legal experts, and you can call us at any time
How MyLawyer works
Fill in an questionnaire onlineAnswer the straightforward questions at your convenience
Submit to a team of legal professionalsOur team will advise you and approve your document
Print and sign your documentOnce approved, simply print and sign your document
See how we helped Liz
"It's not just a website... there are people there on call who can help answer your queries."
Liz W, London
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