Terms of use

The terms of use for the MyLawyer site, and its associated legal services

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS.

Introduction

The MyLawyer website (Website) is provided by Epoq Legal Ltd (ELL), company number 3707955, whose registered office is at Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN. ELL will be authorised and regulated by the Solicitors Regulation Authority from 15 January 2019 (SRA number 645296).

Our VAT number is GB247994645.

These terms of use form part of the conditions (Conditions) that govern your use of the Website, and the services provided or offered to users of the Website (Services).

Our notice of ownership of intellectual property rights (Intellectual Property Rights Notice) as detailed on the Website forms a part of the Conditions. It is important that you read and understand the Conditions before you start to use the Website. You can print and keep a copy for your reference.

Reference to our, us and we on the Website is a reference to ELL and a reference to our Lawyers is to the law firm, MyLawyer Solicitors LLP. MyLawyer Solicitors LLP is a limited liability partnership registered in England and Wales under number OC376661 with registered office at Unit 2, Imperial Place, Maxwell Road, Borehamwood, Herts, WD6 1JN. Our Lawyers are authorised and regulated by the Solicitors Regulation Authority. Their SRA number is 569955.

Reference to a Service Provider is a reference to an organisation providing a Service. The Service Provider in relation to each Service is identified in the Conditions.

By using the Website, you indicate that you accept the Conditions and that you agree to abide by them. If you do not agree to the Conditions, please refrain from using the Website.

Privacy Notice

We respect your privacy and permit you to control the treatment of your personal information. Please refer to the Privacy Notice on the Website for information about how we collect and deal with your personal information when you use the Website.

Licence

We grant to you a non-exclusive, non-transferable, limited licence only to use the Website, and the Services, in accordance with the provisions set out in the Conditions. In particular, the Website, and the services available on it, are for use only in connection with (1) your direct personal legal needs (if you are an individual) and those of any spouse, civil partner or cohabiting partner of yours when creating a 'paired' or mirror will; or (2) your direct business legal needs if you are a business. You may not use or exploit the Website, or any of the Services, for any professional or commercial purpose (including use of the Document Preparation Service to create legal forms or documents for resale). All rights not expressly granted to you in the Conditions are reserved by us and, if applicable, our licensors.

Legal capacity

You represent and warrant that you possess the legal right, capacity and ability to agree to the Conditions and use the Website in accordance with them. If you are an individual, you represent and warrant that you are at least 18 years old. If you are using the Website on behalf of an organisation, you represent and warrant that you have the ability to agree to the Conditions on behalf of such organisation and all references to you throughout the Conditions will include such organisation, jointly and severally with you personally.

Minors are not eligible to use the Website and we ask that they do not submit any personal information to us.

Website limitations

We do not in any way recommend that the products and services available on the Website are suitable for you in your particular circumstances.

Reasonable efforts will be made to keep the Website available for use and functioning efficiently and reliably; however, we cannot guarantee any minimum levels regarding the performance, speed, reliability, availability, use or consistency of the Website because the Website depends on the internet, including networks, cabling, facilities and equipment that are not within our control. We will not be liable for any damage or loss suffered as a result of any interruption in the availability of the Website or reduction in performance levels.

Due to the nature of the internet and the possibility of third-party interference, the Website is not guaranteed to be free of all viruses and technical defects of any description or any forms of computer misuse. We will not be liable for any damage or loss caused by such third-party interference as a result of your use of the Website. You acknowledge that you are responsible for taking back up copies of your data and taking appropriate precautions to protect your computer systems against technical defects, viruses or computer misuse. In particular, without limitation, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Non-legal Website content

We may change the non-legal content on the Website at any time. Any of the non-legal content on the Website may be out of date at any given time and we are under no obligation to update such material. The non-legal content displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy.

Website use

You warrant to us that you will not use the Website for any purpose that is unlawful or prohibited by the Conditions, and any other notices appearing on the Website.

Without limitation, you must not, directly or indirectly:

  • misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, Adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website or disable or circumvent any access control or related process or procedure established with respect to the Website;
  • scan or probe another computer system, obstruct or bypass computer identification procedures or engage in unauthorised computer or network trespass without the express permission of the owners of such computer systems;
  • forge headers or otherwise manipulate any protocols or identifiers used in any system or protocol in such a manner to disguise the origin of any data transmitted using the Website;
  • impersonate or falsely represent your association with any person, including a representative of ours;
  • disrupt or threaten the integrity, operation or security of any website, any computer or any internet system;
  • extract, gather, collect, or store personal information about others without their express consent;
  • attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
  • use the Website in any way that breaches any applicable local, national or international law or regulation, or which is in any way unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
  • use the Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

Website access arrangements and security

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of the Conditions, and that they comply with them.

You are responsible for the security of any usernames, passwords or access codes that are required for you to access the Services and for ensuring that they are not misused. You must treat such information as confidential and you must not disclose it to any third party. You agree to notify us immediately of any unauthorised use of your access information and to provide assistance to us, as requested, to stop or remedy any breach of security related to your access information.

We shall not be liable for any losses you incur as a result of someone else's use of your access information, either with or without your knowledge. You may be held liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents and representatives due to someone else's use of your access information.

On no account should access information be used for gain - for example, by selling access to others to our services.

You may not use a third party's access information at any time.

You agree to provide true, current, accurate and complete customer information as requested by us from time to time and you agree to promptly notify us of any changes to this information as required to keep such information held by us current, complete and accurate.

Our Remedies

Without limiting any of our other rights, we may suspend, restrict or terminate your use of the Website and disable your access information without notice if, in our sole and absolute discretion, we determine or believe that you have failed to comply with any of the Conditions.

We will have no responsibility to notify any third party, including any third-party providers of services, merchandise or information, of any suspension, restriction or termination of your access to the Website.

Third party websites

If there are links from the Website to other websites operated by third parties, these are provided as a convenience only and we do not guarantee you will be able to access those other websites via any link on the Website. We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any third-party websites or any changes or updates to such sites. We make no guarantees about the content or quality of the products or services provided by such sites, nor do we accept any responsibility for any damage or loss you may suffer as a result of your use of any third-party websites. You acknowledge that you bear all risks associated with access to and use of content provided on a third-party website.

You may not establish a link to this Website from any other website without our prior written consent.

Website access facility

We have a facility that enables us to access your user account, or any documents you have created or started, and perform actions as if we were you. We will only ever use that facility when it is necessary in order to action a support request that you have made to us, whether by email or by telephone. You consent to us using this facility in this way when you accept the Conditions. By accepting the Conditions, you also agree to comply with the instructions we may give you to ensure that the use of this facility is effective. For the avoidance of doubt, we shall not ever, unless you are on a telephone call with us at the time and specifically provide your consent, use this facility to accept any contractual terms or other legal acknowledgements, or to make any payments, on your behalf.

The Services

  • The Website offers a Business Subscription Service (Member Services) and a Pay as You Go Service (User Services).
  • The Member Services are available to Members and their authorised personnel.
  • The User Services are available to non-Members (and their authorised personnel, if applicable) that have registered with us, and to Members (and their authorised personnel) with respect to individual services not covered by their subscription.

The services available as part of the Member Services and/or the User Services are detailed below and comprise the Law Guide; the document preparation service (Document Preparation Service); the telephone document preparation service (Telephone Document Preparation Service); the document review service (Document Review Service); the legal advice helpline (Helpline); and the Small Claims Service.

You may not have access to all of these services. Therefore, reference in the Conditions to the provision to you of these services is only to the service or services to which you do have access.

Subscribing for membership

The MyLawyer Business Law Plan service is an annual subscription-based membership and is for use by companies, firms and sole traders that are based in and operate in the United Kingdom.

The subscription fee (Fee) is payable annually or in monthly instalments. If you select the monthly payment option when you subscribe, it will amount to a 12-month obligation to make such monthly payments. The current Fee is detailed on the "Subscribe now" page of the Website. In subscribing to the MyLawyer Business Law Plan, you agree to pay the Fee at the rate applicable from time to time.

The Fee may be paid by credit card, debit card or direct debit. In providing us with card details, you warrant to us that you are an authorised user of the relevant card. By submitting bank account details, you warrant to us that you are an authorised signatory of that account.

Only when you have paid the Fee will you become a MyLawyer Business Law Plan "Member" and receive a username and password to access the Member Services, including the Members' section of the Website (Members' Area).

Once you are a Member, you will be entitled to receive a Welcome Pack containing details of the Member Services, access the Members' Area of the Website, and be able to use the Member Services. The Member Services are for use only by you or by your authorised personnel in connection with your business. You shall not use or permit your authorised personnel to use the Member Services for any other purpose. You shall not permit any party other than your authorised personnel to have access to the Members' Area. You shall not sell, license or otherwise commercially exploit any of the Member Services. If you breach this term, we can, without notice, revoke your username or password and refuse access to all or any part of the Website.

The current Fee for renewals will be advised to you by email at least two weeks before your renewal date as detailed on the My Subscriptions page of the Website, and may be varied from time to time. If you do not cancel your membership within four weeks of us sending you a renewal notice, and/or you use the Member Services after your renewal date, your subscription will automatically be renewed for a further 12 months upon the terms and conditions (as amended) that apply at the date of renewal, and you will be deemed to have accepted the obligation to pay the relevant renewal Fee for a further year of membership.

If you do not pay the Fee or any instalment of the Fee for whatever reason, we reserve the right to terminate your MyLawyer Business Law Plan membership, and any unpaid balance of the Fee will become immediately due and payable.

We reserve the right not to accept an application for membership for any reason and without giving any explanation.

Registering for User Services

In order to have access to the User Services and the My Documents area of the Website, you must register with us.

The User Services accessible from the My Documents area are for your personal use only (except in the case of individuals on behalf of a partner, spouse or civil partner in respect of 'paired' or mirror wills, and in the case of any business services, any authorised person on behalf of the business). You shall not use or permit any authorised person to use the User Services for any other purpose. You shall not permit any other party to have access to the User Services or My Documents area or to use the User Services. If you breach this term we can, without notice, revoke your username and password and refuse access to the My Documents area.

Change of Service Provider

The Telephone Document Preparation Service; the Document Review Service; and aspects of the Small Claims Service are currently performed by our Lawyers, and will be performed by our Lawyers until 31 January 2019. From 1 February 2019, these services will be performed by us.

The background to this change is that we are not currently regulated by the Solicitors Regulation Authority (SRA) and, therefore, outsource these services to our Lawyers because we are not authorised currently to perform these services ourselves. However, we will be regulated by the SRA from 15 January 2019 and have decided to take the performance of these services back 'in house' from 1 February 2019. From that date, we will succeed to the practice of our Lawyers and our Lawyers will cease to exist as a separate legal practice. In addition, from 1 February 2019, we will fulfil the Helpline ourselves during normal business hours; this is currently fulfilled on our behalf during normal business hours by our Lawyers and they will continue to fulfil the Helpline on our behalf until 31 January 2019.

In practice, you are only likely to be affected by this change if you ask for work with respect to any of these services to be carried out very shortly before 31 January 2019 and that work has not been completed by that date. In that situation, the work will be started by our Lawyers, but completed by us. However, all staff of our Lawyers are transferring to us, so your matter will be dealt with without any loss of continuity and without any change of personnel.

The Law Guide

The information contained in the Law Guide is provided by us. It provides general legal information only and should not be understood as providing legal advice to be applied to a specific situation.

Although every effort is made to ensure that the Law Guide is accurate and reflects the law at the time of use, it may or may not reflect very recent events or changes in the law. We will endeavour to place a guidance note on the Law Guide to indicate where a change in law has taken place affecting information contained in the Law Guide and we will endeavour to update that information within six weeks of the change in law. However, we do not promise, warrant, or guarantee that the Law Guide is correct, complete, or up-to-date. We are not responsible for any errors or omissions in the information provided in the Law Guide. Further, we cannot be held responsible for any action taken or not taken by you as a result, direct or otherwise, of information contained in or accessed through the Law Guide. Before you act or rely on the Law Guide, you should take specific legal advice from a licensed legal practitioner.

Document Preparation Service

The Document Preparation Service is provided by us. It does not provide legal advice nor does it represent a legal service; it is an automated software solution provided to persons who choose to prepare their own legal documents. It is designed to collect relevant information and data to assist you in preparing a legal document (Document) online from a document template.

When using the Document Preparation Service, you will be asked a series of questions by a document assembly and drafting system (System). The answers you give will dictate the content of the Document produced automatically by the System from the document template. You alone are responsible for ensuring the answers or any information that you give are correct. You should make sure that all information supplied, including the identity of any parties or signatories, their age and capacity, is accurate. Since it is automated, the System can only use the answers which you supply, to produce your Document. You must carefully check that the Document produced, fully reflects your wishes. If it does not, you should not sign it.

All Documents should be used in conjunction with proper advice as to their suitability for your particular requirements and circumstances. We cannot be responsible if you use a Document, or alter or amend it, without seeking proper advice.

We disclaim all liability for actions taken or not taken based on a Document.

It is your responsibility to ensure that any Document is properly signed.

The document templates available on this Website from which Documents can be created by you using the System have been prepared by us. Please note that these document templates have been prepared to produce Documents that comply with the law of a particular jurisdiction only, as is clearly indicated on every document template or on the Website. A reference in the Conditions to the chosen jurisdiction is a reference to the jurisdiction chosen by you when selecting a template and/or while using the System to create a Document from a template.

If any person or entity that is to sign a Document is outside the chosen jurisdiction, it is your responsibility to ensure that any Document is properly signed in accordance with the requirements of that jurisdiction where those requirements prevail.

Documents are prepared for use in accordance with the law of the chosen jurisdiction. You should not use them in any other jurisdiction, or if property the Document deals with is outside the chosen jurisdiction.

Where we assume responsibility for sending the Document to you once it has been completed, please note the following. In some cases, you may have selected a product that includes a document that is for use by another person. All such documents will, however, be sent to you once completed. For example, if you are married or in a civil partnership, you may have selected a pair of wills, one for you and one for your spouse/civil partner. In such a case, both wills will be sent to you. Whenever you have selected a product that includes a document that is for use by a third party, you confirm that you are authorised by the third party to receive their document on their behalf.

We recommend that before reusing a Document you check the Website to ensure that it was created from the latest version of the relevant template. If we have replaced the template with a revised version, we recommend that you obtain the latest version.

Documents that you have completed online using the Try Before You Buy service (Trial Documents) will be stored online for a minimum period of two years; other Documents completed online will be stored online for a minimum period of six years. After these periods you may not be able to obtain online access to your Documents or Trial Documents, and they may be deleted. We reserve the right to levy a reasonable recovery charge in respect of any Documents or Trial Documents that are capable of being recovered. If you have not logged in to the Website for a period of 12 months or more, then we reserve the right to store your Documents or Trial Documents offline and levy a reasonable recovery charge for you to access them again.

We will not have any responsibility for the following:

  • verifying your authority or capacity to create a Document, or your answers or any information given by you when using the Document Preparation Service, or whether you (or any other person) were subject to undue influence when using the Document Preparation Service;
  • proofreading data you have input for typographical errors;
  • any alterations made by you or on your behalf to a Document once it has been made available to you;
  • any Telephone Document Preparation Service or Document Review Service provided by our Lawyers;
  • supervising or checking the due and proper signing of any Document;
  • any use of a Document or signing of a Document by a person or entity outside of the chosen jurisdiction;
  • any adverse consequences if you use any Document without taking appropriate legal advice as to its suitability for your particular circumstances; or
  • undertaking any future review of any document or for providing any ongoing advice, legal or otherwise, as to the continued effectiveness for legal, taxation or any other purpose of any Document.

Where the Document is a will:

There is no obligation or duty to supervise its signing.

Also, with respect to a will, we have no responsibility and will accept no liability for verifying:

  • the identity of the testator;
  • that the testator is of sufficient age;
  • the testamentary and/or mental capacity of the testator;
  • whether the testator knew, understood and approved the contents of their will; or
  • whether there were or might be any actual or potential third-party beneficiary or beneficiaries who might have a claim in law against the estate.

We do not assume any responsibility nor will we accept liability for failing to provide later advice on the terms of any will prepared using the Document Preparation Service should future taxation changes or any other changes in the law render their terms inappropriate. The responsibility for future reviews of the terms of your will rests with you.

Where the document is a power of attorney:

We have no responsibility and will accept no liability for verifying the capacity of the donor.

Document packs

A document pack consists of access to a range of Documents that may be created using the Document Preparation Service. The details of what is included in the pack will be outlined on the Website.

Telephone Document Preparation Service

The purpose of the Telephone Document Preparation Service is to collect by telephone, using the Document Preparation Service, the relevant information required to create a Document.

This service will be provided by our Lawyers until 31 January 2019 and then by us from 1 February 2019.

You will be provided with a separate, written engagement letter setting out the terms of the Telephone Document Preparation Service.

A telephone operative will either collect the information from you, if appropriate, when you telephone, or book an appointment for that purpose. In the latter case, a telephone operative will call you at the appointed time. If you do not have available all the information required to complete the Document, the operative will arrange for you to call back or email in with the missing information.

If you are not available at the appointed time, the operative will leave telephone messages and/or send email messages to advise you to arrange another appointment.

Telephone operatives will not enter into correspondence with you other than as indicated here.

The Document will be sent by a telephone operative for review under a Limited Engagement when complete.

Telephone operatives will provide general information relevant to the creation of the Document, but it is not part of the Telephone Document Preparation Service for operatives to suggest any particular choice or course of action, or to give any other advice (legal or otherwise).

Document Review Service

The document templates may be available with Document review. This means that once you have drafted a Document using the Document Preparation Service, you are given the opportunity to send it electronically using the Website for review. If you have drafted a Document using the Telephone Document Preparation Service, the telephone operative will send it for review when all required information has been collected.

This review will be provided by our Lawyers until 31 January 2019 and then by us from 1 February 2019.

When you submit a Document for review, we or our Lawyers may telephone you or email you to clarify your requirements.

The Document review is performed by us or our Lawyers only as part of a Limited Engagement.

You will be provided with a separate, written engagement letter setting out the terms of the Limited Engagement.

We or our Lawyers will exercise all due skill and care when carrying out a Document review in accordance with Limited Engagement terms. We or they will perform our or their work as quickly as is reasonably possible, but shall not be liable in respect of any failure to meet any specified deadline or completion date.

A Limited Engagement is so called because there are limitations on the work that will be done, as follows:

What work will be done

The scope of the work that will be done by us or our Lawyers is:

  1. to indicate to you whether or not we or they are satisfied, based on the answers that you gave the System or a telephone operative, that the Document created by you is effective, so far as has been disclosed, to meet your requirements and suitable for your circumstances; and
  2. if necessary, to amend the Document to ensure that it is suitable for your disclosed requirements and circumstances.

To that intent, we or our Lawyers shall:

  • review the answers you gave the System or a telephone operative;
  • review the Document; and
  • engage in reasonable correspondence and/or communications with you that is relevant to our or their work under the Document Review Service or that is required to clarify your requirements or to resolve ambiguities in information provided by you that is material to the performance of the Document Review Service. Subject to the fair use policy (see below), we or they will endeavour to respond to your correspondence and communications as fast as we or they can, but do not guarantee any particular response time.

What we or our Lawyers will not do

We or our Lawyers will not have responsibility for, and exclude liability for:

  • undertaking any investigation of your particular circumstances beyond those that you disclosed in the answers that you gave the System or a telephone operative, or that you conveyed via subsequent communications;
  • the provision of legal advice about the suitability of the Document to your particular circumstances save to the extent that they are disclosed by the answers that you gave the System or a telephone operative and/or in any subsequent communications;
  • verifying your answers or any information given by you when using the Document Preparation Service or the Telephone Document Preparation Service;
  • proofreading data you have input for typographical errors;
  • any alterations made by you or on your behalf to a Document after it has been approved by us or them, unless such alteration is approved by us or our Lawyers;
  • supervising or checking the due and proper signing of any Document;
  • any use of or signing of a Document by a person or entity outside of the jurisdiction in which they operate;
  • any adverse consequences if you use any Document without taking appropriate legal advice as to its suitability for your particular circumstances from us or them; or
  • undertaking any future review of any Document or for providing any ongoing advice, legal or otherwise, as to the continued effectiveness for legal, taxation or any other purpose of any Document.

Work outside the scope of the Limited Engagement

On first receiving a Document and each time that you provide additional information or make a new request with respect to that Document, we or our Lawyers will assess, in good faith, if it will be practical or appropriate for us or them to provide, or continue our or their work under, the Limited Engagement, or if any work you want us or them to do, or request you have made, falls within the scope of the Limited Engagement. If the result of any such assessment is that we or they consider it appropriate to take any of the steps referred to in the fair use policy below, we or they will, if possible, consider and discuss with you if and how we or they might perform a modified Document Review Service with respect to the Document if you change or limit your requirements or requests. If this is not possible, or if you do not agree, we or they will discuss with you your options.

Fair use restrictions applicable to the Document Review Service

We or our Lawyers will aim to complete a Limited Engagement quickly and efficiently. We or they expect that in most cases the work that we or they undertake as part of a Limited Engagement will take no more than one hour in total. We or they reserve the right to manage a Limited Engagement to ensure that, so far as possible, that expectation is fulfilled.

What this means in practice is as follows:

  • We or our Lawyers will expect that correspondence and communications between you and us or them will take place by email or by telephone. We or they are not able to offer face-to-face interviews.
  • We or they may limit the extent to which we or they engage in communications with you or to which we or they respond to correspondence from you if we or they reasonably consider, and have explained to you, that to do so would be incompatible with the efficient conduct of a Limited Engagement.
  • You may provide us or them with additional information about your requirements and circumstances beyond that revealed by the answers that you gave the System or a telephone operative, but we or they reserve the right to terminate a Limited Engagement at any time if, by reason of the volume and/or complexity of that additional information, we or they reasonably consider, and have explained to you, that it is impractical or inappropriate to continue to work on the Document on the basis of that Limited Engagement.
  • We or they may decline to deal with, as part of a Limited Engagement, any requests, issues or questions made or raised by you if they are not essential to our or their work on the Document.

Helpline

The Helpline is provided by us during normal business hours (9am to 5.30pm, Monday to Friday excluding public holidays in England). We currently outsource this service to our Lawyers. During normal business hours, they will continue to fulfil the Helpline on our behalf until 31 January 2019. From 1 February 2019, we will fulfil the Helpline ourselves during normal business hours.

Outside of normal business hours, the Helpline is provided by Irwin Mitchell LLP. Irwin Mitchell LLP is a limited liability partnership registered in England & Wales with number OC343897. Its registered office and principal place of business is at Riverside East, 2 Millsands, Sheffield, S3 8DT. Irwin Mitchell LLP is authorised and regulated by the Solicitors Regulation Authority. Their SRA number is 570654.

You will be provided with a separate, written engagement letter setting out the terms of the Helpline (applicable only to the fulfilment of the Helpline by us from 1 February 2019).

References to 'we' in this section include Irwin Mitchell LLP.

The following terms and conditions apply to the Helpline.

All advice is given in good faith and is based upon the information supplied by you during the call. We cannot be held liable for any loss suffered if inaccurate or incomplete information is given. We may ask questions to elicit information to assist us in answering your questions, but we are not obliged to do so and a failure by us to ask questions that may have altered our advice will not incur any liability on our part.

Advice is provided solely by telephone and will not be provided in writing. We will not enter into correspondence with you.

Advice given is specific to the individual issue being discussed and is not intended to be applied to other situations. If you do so then it is at your own risk.

The Helpline does not include:

  • drafting or amendment of documents or clauses;
  • preparation of letters; or
  • advising, supporting or representing you in any further way.

A Helpline call will be discontinued immediately if you are rude or abusive, and your future access to the Helpline may be withdrawn

You must not facilitate the use of the Helpline by unauthorised persons. If you do, your access to the Helpline may be withdrawn.

Fair use restrictions applicable to the Helpline

Your use of the Helpline is subject to fair use in line with its intended purpose. As a guideline, any question asked on the Helpline should be answerable within approximately 20 minutes.

We shall have no obligation to provide advice to you through the Helpline if, in our absolute discretion, a question being asked by you is outside the scope of the service or if it is inappropriate to deal with your question through the Helpline (for example, if it is a complex issue that requires a face-to-face meeting or if you need written advice or a document drafted).

In this event, we will inform you immediately during the call and discuss your options with you.

If, in our absolute discretion, we consider that you have made, or are making, inappropriate or excessive use of the Helpline, your access to it may be restricted or suspended (either for a fixed period or indefinitely), or conditions may be imposed upon your access to it, which may include a condition of payment or an additional charge.

You will be notified before any such action is taken.

Small Claims Service

The Small Claims Service comprises a Document Preparation Service provided by us with respect to a limited range of document templates and modified forms of Document Review Service and Helpline provided by our Lawyers until 31 January 2019 and then by us from 1 February 2019.

You will be provided with a separate, written engagement letter setting out the terms of the Small Claims Service.

A Small Claim means a claim by a consumer for the breach of a contract for the sale of goods or provision of services having a monetary value of less than £500.

The purpose of the Small Claims Service is to provide advice, guidance and assistance to enable those having access to the service ("Eligible Persons") to make Small Claims themselves. The intention is that, wherever possible, Eligible Persons wishing to pursue a Small Claim will be supported at all stages of the process from preliminary advice and pre-action correspondence through to preparation, commencement and conduct of proceedings.

Eligible Persons will have access on the Website, free of any additional charge, to a range of document templates from which they will be able to create for themselves Documents relevant to the Small Claim that they wish to pursue. They may also ask us or our Lawyers for advice using the Helpline or to review the Documents they have created under a Limited Engagement. Limited Engagements and Helpline services will be subject to the usual conditions and policies as to fair use described above.

However, we or our Lawyers shall endeavour at all times to implement and operate these conditions and policies with reasonable flexibility and to give effect to the purpose of, and intention behind, the Small Claims Service. For example, it may, on occasion and to facilitate the pursuit by an Eligible Person of their Small Claim, be appropriate for us or our Lawyers either to adapt a Document created by that Eligible Person in order to create an additional legal document or to provide bespoke drafting assistance.

The extent to which we or our Lawyers implement and operate the conditions and policies as to fair use applicable to Limited Engagements and Helpline services according to their strict terms will, however, remain a matter within our or their absolute discretion.

Subject to the applicable fair use policy, there will be no formal limitation upon when, and how often, Eligible Persons may make use of the Helpline with respect to each Small Claim that they wish to pursue. Advice given through the Helpline may include advice on the law relating to each Small Claim, advice on the selection of an appropriate document template, advice on adapting Documents in order to create additional legal documents and advice on procedure.

The Small Claims Service is subject to the following exclusions and limitations:

  • We or our Lawyers will not under any circumstances act for, or otherwise represent, Eligible Persons in the pursuit of their Small Claims.
  • There are no document templates suitable for use in the conduct of proceedings once a Small Claim has begun. We or our Lawyers will not provide any bespoke drafting assistance once such proceedings have begun, although we or our Lawyers will continue to provide Helpline services.
  • It will be the responsibility of Eligible Persons to print, sign and despatch Documents, once we or our Lawyers have approved them, and to pay any applicable fees.
  • There will be limitations on the Small Claims Service where an Eligible Person wishes to pursue a Small Claim in Northern Ireland or Scotland, as follows:
    1. Eligible Persons will be provided with information rather than advice.
    2. We or our Lawyers may suggest changes to Documents, but they will not amend or adapt them, or provide any bespoke drafting assistance.
    3. The available document templates will not include a claim form. Eligible Persons wishing to commence court proceedings in Northern Ireland or Scotland will be directed to the appropriate court website.

Lawyer/client relationship

A lawyer/client relationship may only be established with us or with our Lawyers with respect to the Telephone Document Preparation Service; the Document Review Service; and the Small Claims Service (excluding the Document Preparation Service element of that service).

A lawyer/client relationship may only be established with us with respect to the Helpline from 1 February 2019.

A lawyer/client relationship will only be established in relation to the above services by your express or implied acceptance of our or our Lawyer's engagement letter and our or their confirmation of our or their agreement to act for you after conflict checking and other verification processes have been completed.

No lawyer/client relationship is established by use of the Law Guide; the Document Preparation Service; or any other use of the Website.

The Law Guide provides general legal information only. The Document Preparation Service provides an automated software solution to persons who choose to prepare their own legal documents.

The law is a personal matter, and no general information or automated solution of the sort that we provide can fit every circumstance. Because of this, except in the circumstances where a lawyer/client relationship is established, we cannot, and do not, provide legal advice, opinions or recommendations about your legal rights, remedies, defences, options, or strategies, or apply the law to the facts of your particular situation. Nor, when you use the Document Preparation Service (except as part of the Document Review Service), can we provide you with any legal advice about which template to select, whether a template is appropriate for your situation, draw legal conclusions from your answers or review your answers for legal sufficiency.

Therefore, where no lawyer/client relationship is established, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our automated solution, you should consult a licensed legal practitioner.

Scope of regulation

When we are authorised and regulated by the SRA, we will be a 'multi-disciplinary practice'. This means that only some of the work we perform will be regulated by the SRA. All work performed by us where a lawyer/client relationship is established will be regulated by the SRA, but our other, non-legal activities will not be. For example, the provision by us of the Law Guide or Document Preparation Service will not be regulated by the SRA. However, this will not affect how we must deal with any complaint you make about any service provided by us or your right to take that complaint to the Legal Ombudsman.

Right to cancel

You have the right to cancel any service that you purchased on the Website within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day that you purchased the service.

To exercise the right to cancel, you must inform us of your decision to cancel the service by a clear statement (e.g. a letter sent by email or post). A cancellation form can be downloaded from the 'Contact us' page - you may use this form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel a service, we will reimburse to you all payments received from you for that service. Any ancillary service, e.g. the review by a law firm of a document that you have created on the Website will also be cancelled.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the service.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you asked us to begin to provide the service during the cancellation period, you shall pay us an amount for what has been performed up to the date that you exercised your right to cancel that is in proportion to the full amount payable for the service.

You can cancel a subscription/request a refund:

  • by e-mail: support@mylawyer.co.uk or
  • by post to:

    MyLawyer Customer Relations
    Unit 2
    Imperial Place
    Maxwell Road
    Borehamwood
    Herts
    WD6 1JN

Intellectual property

Use of the Website and the content on the Website and the User Services is subject to the Intellectual Property Rights Notice on the Website.

Liability limitations

Any claim in respect of breach of contract or for negligence or in any other way for or related to the provision of or failure to provide a Service shall be against the applicable Service Provider of the Service.

Subject to that, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you, howsoever arising (except where and to the extent that there is a lawyer/client relationship between us), in respect of:

  1. any breach of the Conditions; or
  2. your use of the Website or any software accessed through the Website;
  3. your use of the Services; or
  4. any representation, statement or tortious act or omission (including without limitation negligence) arising under or in connection with the Conditions, the Website or the Services.

Except as expressly and specifically provided in the Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions.

Nothing in the Conditions shall exclude or limit:

  1. liability arising from death or injury to persons caused by negligence; or
  2. liability arising as a result of fraud or gross negligence to which no limit applies; or
  3. any other liability which cannot be excluded or limited under applicable law.

We shall not be liable for:

  1. any loss resulting from the provision of any of the Services by other Service Providers
  2. any loss for which liability is disclaimed elsewhere in the Conditions;
  3. loss of profits;
  4. loss of business;
  5. depletion of goodwill or similar losses;
  6. loss of anticipated savings;
  7. loss of goods;
  8. loss of use;
  9. loss or corruption of data or information;
  10. any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If we are held liable to you for any loss or damage, such liability shall in all cases be limited to the payment of an amount not exceeding £50,000, including costs and expenses in respect of any one claim. For the avoidance of doubt, a claim shall be defined as a claim or a series of claims (whether by one or more claimant) arising from, or in connection with, or attributable to, any one act, error, omission or originating cause or source or the dishonesty of any person or group of persons acting together, and any such series of claims shall be deemed to be one claim for all purposes under this clause.

Modifications

From time to time, we may restrict access to some parts, or all, of the Website.

We reserve the right to change the terms, conditions, and disclaimers under which the Website or any Service is offered. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

This right shall not affect the then existing terms and conditions accepted by you when using the Website or accessing a Service on a previous occasion.

These terms and conditions shall not affect your statutory rights as a consumer (where applicable).

Waiver of rights and remedies

Our failure to insist upon or enforce strict performance of any provision of the Conditions will not be construed as a waiver of any provision or right. Neither the course of conduct between you and us nor trade practice will act to modify any provision of the Conditions. Our rights, powers and remedies in the Conditions, including without limitation the right to suspend, restrict or terminate any use of the Website, are cumulative and in addition to and not in substitution for any right, power or remedy that may be available to us at law or in equity.

Severability

If any provision of the Conditions is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability will attach only to such provision or part thereof and the remaining part of such provision and all other provisions hereof will continue in full force and effect.

Assignment

We may at any time assign our rights or sub-contract our obligations under the Conditions, in whole or in part, without notice to you.

Force majeure

Neither of us will be responsible for a failure to fulfil our obligations under the Conditions or for delay in doing so if such failure or delay is due to circumstances beyond our reasonable control, such as acts of nature, acts of government, war, riots, strikes and accidents in transportation, but excluding a lack of financing, cash or credit.

Entire agreement

The Conditions, as amended from time to time, including any and all documents, websites, rules, terms and policies referenced herein constitute the entire agreement between us and you with respect to the matters referred to in the Conditions and supersedes all prior and contemporaneous agreements and understandings, whether electronic, oral or written, between us and you with respect to such matters.

English language

The Conditions (and all communications) are in English.

Governing law

The Conditions shall be governed by, and will be construed in accordance with, English Law, and the English courts shall have jurisdiction in any legal proceedings. We retain the right to bring proceedings against you for breach of the Conditions in your country of residence or any other relevant country.

Contact us

If you have any questions about the Conditions, please contact us at support@mylawyer.co.uk. We are committed to providing quality services and products. However, in the event that you have a complaint in relation to services or products available from the Website, please follow the Complaints Procedure.

Your agreement

Your use of the Website or any Service on your own behalf and on behalf of any organisation on whose behalf you may act, signifies your and said organisation's consent and agreement to the Conditions.

Updated 31 October 2018

Copyright © 2018 Epoq Group Ltd. All trademarks acknowledged, all rights reserved

This website is operated by Epoq Legal Ltd, company number 3707955, whose registered office is at 2 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN. Epoq Legal Ltd will be authorised and regulated by the Solicitors Regulation Authority from 15 January 2019 (SRA number 645296).