Problems with services

Problems with services

This section looks in more detail at how to resolve any problems you may have with a particular service. It provides advice on your legal rights, and gives helpful information about who to write to when making a formal complaint.

Introduction to your legal rights

See this section for an introduction to your legal rights as a consumer buying services.


See this section if you have a complaint about an accountant that you've used.

Legal service providers

If you have a problem with a legal service provider, read this section to find out how you can resolve it. This includes sections on solicitors, licensed conveyancers, barristers and legal executives.


See this section if your builder doesn't complete the work or if the work done is defective in any way. It also covers practical advice about payments and seeking further help from other bodies.

Estate agents

If you've had a problem with an estate agent because of, for example, bad service, or because they've breached your legal rights or didn't follow their code of conduct, you can find out how to resolve the problem in this section.


Cars will often need servicing, so it's important to know what to expect when you visit a garage. If you've experienced a problem, read this section to find out how to solve the problem.

Pubs and restaurants

In this section, learn about your rights when you eat or drink out at a restaurant or pub.

Removal companies

Come the day of the move, many people will choose a removal company to move their things from their old property to their new property. This section provides some tips on choosing a removal service, as well as what to do when things go wrong.

Telecommunications and computers

Technology isn't always problem free. In this section, find out what to do if things go wrong with computers, and telephone and mobiles.


See this section if you have problems with your utilities, such as your energy or water. You can also find out how to complain to the Energy Ombudsman if you're having trouble resolving a complaint.

Copyright © 2022 Epoq Group Ltd. All trademarks acknowledged, all rights reserved

This website is operated by Epoq Legal Ltd, registered in England and Wales, company number 3707955, whose registered office is at 2 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN. Epoq Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA number 645296).

Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Performance cookies

We'd like to set cookies to help us to improve our website by collecting and reporting information on how you use it. For more information on these cookies, please see our Cookie notice. The cookies collect information in an anonymous form. Data is only used in aggregate.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our Cookie notice.