Problems with services
Contents
This section looks in more detail at how to resolve any problems you may have with a particular service. It provides advice on your legal rights, and gives helpful information about who to write to when making a formal complaint.
Introduction to your legal rights
See this section for an introduction to your legal rights as a consumer buying services.
Accountants
See this section if you have a complaint about an accountant that you've used.
Legal service providers
If you have a problem with a legal service provider, read this section to find out how you can resolve it. This includes sections on solicitors, licensed conveyancers, barristers and legal executives.
Builders
See this section if your builder doesn't complete the work or if the work done is defective in any way. It also covers practical advice about payments and seeking further help from other bodies.
Estate agents
If you've had a problem with an estate agent because of, for example, bad service, or because they've breached your legal rights or didn't follow their code of conduct, you can find out how to resolve the problem in this section.
Garages
Cars will often need servicing, so it's important to know what to expect when you visit a garage. If you've experienced a problem, read this section to find out how to solve the problem.
Pubs and restaurants
In this section, learn about your rights when you eat or drink out at a restaurant or pub.
Removal companies
Come the day of the move, many people will choose a removal company to move their things from their old property to their new property. This section provides some tips on choosing a removal service, as well as what to do when things go wrong.
Telecommunications and computers
Technology isn't always problem free. In this section, find out what to do if things go wrong with computers, and telephone and mobiles.
Utilities
See this section if you have problems with your utilities, such as your energy or water. You can also find out how to complain to the Energy Ombudsman if you're having trouble resolving a complaint.