Prescribed information
Contents
What does 'prescribed information' mean?
After receiving a deposit, you (or your agent) must give the tenant certain written information called the 'prescribed information'. It's called this because it's required by law. You must give the information within:
- 30 calendar days in England & Wales
- 30 working days in Scotland
- 35 calendar days in Northern Ireland
If anyone pays the deposit for the tenant (such as a parent or employer) you must also give them this information. You're recommended to provide the information in a separate written document.
What is the information?
England Wales and Northern Ireland
- Landlord (or agent)'s contact details (In Northern Ireland the landlord needs to provide an email and mobile number, a correspondence address in Northern Ireland and any agent also needs to provide their name, address and telephone number)
- Tenant's contact details including those to contact the tenant at the end of the tenancy
- Contact details of anyone who paid the deposit for the tenant
- Tenancy deposit scheme's name and contact details
- Information explaining operation of the scheme
- Amount and purpose of the deposit
- Address of the property
- Circumstances where you can keep some or all of the deposit at the end of the tenancy (with reference to the terms of the tenancy agreement)
- How to apply for the return of the deposit at the end of the tenancy
- What to do if there's a dispute about the deposit at the end of the tenancy
- What to do if the landlord or tenant can't be contacted at the end of the tenancy
Scotland
- Confirmation of the amount of the deposit and the date it was received
- The date that the tenancy deposit was paid to the deposit scheme provider
- Address of the property
- A statement that you are, or have applied to be, entered onto the local authorities register
- Tenancy deposit scheme's name and contact details
- Circumstances where you can keep some or all of the deposit at the end of the tenancy (with reference to the terms of the tenancy agreement)