Note that any references to 'digital content' in this article apply to contracts made on or after 1 October 2015.
As a consumer, all services delivered to you must be provided:
If you accept a quotation, that is the price you should pay. If you accept an estimate, the final price could be more, but it should still be reasonable. Make sure to check whether VAT is included.
This will depend on whether the contract was made before or after 1 October 2015.
In England and Wales, consumers are protected by the following:
Similar legal protection is provided under Scottish law.
You have the following rights when dealing with certain service providers:
Digital content can include:
The legislation governing your rights as a consumer changed on 1 October 2015. What you're entitled to will depend on whether you purchased the service before 1 October 2015 or on or after this date.
If you're not happy with a service, you may be entitled to cancel the contract if:
You'll usually be able to claim damages (financial loss) against the service provider for breach of contract if they have failed to comply with any one of the above-mentioned legal rights.
There may be occasions when the service has been performed so badly that you've lost confidence in the service provider and decide to get another service provider to do the work. In this case you may be able to claim the cost you paid to correct the problem.
Where a service provider has failed to take reasonable care and skill or the description or information about the service was wrong, you can require them to try again to do it properly. The work must be done without charge, within a reasonable time and without causing you major inconvenience.
However, you can't request the supplier to try again if it will be impossible to provide the service to the required standard. In this case, you'll be able to claim a reduction (up to 100%) of the price charged by the service provider or money back if you have already partly or fully paid for the service.
There may be occasions when you can't request the service provider to correct the problem, such as when the service has been performed so badly that you've lost confidence in the service provider or it's not possible to as get them to do it. You can then get another service provider to do the work and claim the cost you paid to correct the problem against the original service provider.
You can automatically claim a price reduction, without asking the supplier to try again if the service:
A service provider may provide goods or digital content together with the service, for example, where you have subscribed to a music streaming service or a service to rent DVDs. In these circumstances, the remedies available for goods or digital content will apply to any goods or digital content supplied with the service. The same applies if you've had goods manufactured or produced and then supplied to you. See 'If things go wrong' for more information.
If you have valid complaint, a service provider must (by law):