The Energy Ombudsman is the UK energy sector's independent dispute resolution service. It resolves outstanding complaints about energy suppliers that provide gas and/or electricity to your home.
All companies involved in the supply of gas or electricity to domestic consumers must be members of the ombudsman. It's the only scheme specifically servicing the energy sector in the UK.
Before the ombudsman will consider your complaint, you must contact your energy supplier and make every effort to complete its complaints procedure. You need to refer your complaint to your energy supplier within 12 months of becoming aware of the problem.
After this, the ombudsman will generally only consider your complaint if one or more of the following applies:
You can contact register your dispute with the ombudsman online or by post, phone or , emailwhere the ombudsman will take your details and send you a filled-in complaint form. Or you can complete its online enquiry form. Where possible, you should send scans or photos and emailof any documents you're relying on. If you send the ombudsman original documents, you might not get them back.