Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our cookie notice cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility . You may disable these by changing your browser settings, but this may affect how the website functions.

Performance cookies

We'd like to set cookies to help us to improve our website by collecting and reporting information on how you use it. For more information on these cookies, please see our cookie notice. The cookies collect information in an anonymous form. Data is only used in aggregate.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our cookie notice.

Law guide: Complaints and disputes

See how we helped Liz

"It's not just a website... there are people there on call who can help answer your queries."

Liz W, London

Holidays & travel

Holidays & travel

Related services

When you book a holiday, you enter into a contract with the holiday supplier. The holiday supplier is responsible for carrying out the terms of the contract. If you book the holiday with a tour operator via a travel agent, the contract is with the tour operator, meaning if there are any problems with the holiday, the tour operator is responsible. If you write to the travel agent, they'll be obligated to forward your complaint to the supplier. The law automatically grants you a number of legal rights if problems occur.

This section of the law guide outlines the rights you have when you go on holiday and how to protect yourself. It also includes information on what to do if your holiday doesn't go according to plan.

Copyright © 2019 Epoq Group Ltd. All trademarks acknowledged, all rights reserved

This website is operated by Epoq Legal Ltd, company number 3707955, whose registered office is at 2 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN. Epoq Legal Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA number 645296).